Administrative Professional with Banking Exposure
Resume:
JAMES ABBAN
South Carolina
************@*****.***
HIGHLIGHTS
4+ customer service experience
Customer focused, Adaptable, Reliable, Multi- tasking, problem solving Skills
M office, Power Point, Excel, outlook, Ms project, Publisher
-Familiarity in a financial customer service environment
Excellent Verbal, written and Interpersonal Communication Skills
CAREER OBJECTIVE
My career objective is to build a long-term career with opportunities for career growth and to keep up with the cutting-edge of technology. I am also committed to continuous training, development and performance appraisal
Professional Experience
University of Education, Winneba
August 2021 to date
Study Centre senior administrative assistant
Compilation of students records at the study centre.
Typing of essentials and confidential documents at the centre
Handling incoming and outgoing correspondence
Responding to inquires
Distribution of course modules to registered student for all levels of education
Registration of students for all levels of education
Ensuring that students pay fees
Ensuring that filling of documents is undertaken
Stock taken of course modules
Retirement of imprest
Ensuring that students register for the right courses for the semester
Effective monitoring of tutors during face to face tutorials
Ensuring that there are adequate classrooms and chairs for face to face tutorials
Assisting Coordinator with the conducting of end of semester examinations
Ensuring that classrooms and environment are kept neat and tidy for face to face tutorials by other members.
Local media engagement for sales of forms at study centre
Report writing for the centre
Bank of Africa
September 2019 – August 2020
National Service Personnel
Retail Banking
Receives and records Credit memos from various branches on behalf of the head of retail for recommendation
Regular sending of official mails to branch managers and updating them on the current status of credit memos
Sending official mails with attached documents to branch managers indicating various issues on credit memos from the head of retail.
Ensured approved credit memos from the Deputy Director and Managing Director are scanned and sent to their respective branches.
Checked customer affordability for loan processing on GOG System
Regularly updated loan master database with approved credit memo s from Deputy Managing Director and the Managing Director
Receives and records institutional monthly loan repayment cheques from various branches
Presentation of cheques to the bank tellers with accurate excel data for monthly loan repayment of customers
Ensured minutes are taken during every retail meetings
Aided staff in other department
National Assessment and Resources Centre
Internship Program
Case history taker and registration of clients
Case history conferences
Clients assessment with literacy and numerical skills
Routine follow ups on students or clients assessment progress in their various school’s being placed by the head of the assessment centre
Report writing
Xeltek Company Limited
2014 – August, July 2015
Crew member
Ensured products are well stocked
Issued printed receipts for goods bought by customers on whole sale and retail
Made price adjustment for customers on damaged items as needed.
Processed customer’s orders and entered selections into the company’s system
Ensured house- keeping duties are performed by other members to keep all facilities clean.
Report writing
Education
University of Education, Winneba
SEPTEMBER 2015 - MAY 2019
Bachelor’s Degree in Education ( Special Education and Information communication Technology)
Accra Academy
August 2011 – May 2014
West Africa Senior School Certificate Examination (WASSCE)
Otuam International School
Junior High School (BECE Certificate)
References
Philip Amponsah
Xeltek Manager
Lord Banibah
Bank of Africa.
Head of Retail Support Coordination
024479828
Joseph Prince Abror
Head of National Assessment and Resources Centre
Joseph Parker
Study Centre Coordinator
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