Culinary Operations Leader and Chef Manager

DARLENE M. BULLOCK

**** ******* **. ******* ** **033 346-***-****

************@*****.***

Objective: Results-oriented leader with proficient experience in multiple areas such as, Culinary, & Hospitality, Customer Service, Office Clerical, Administrative, & Recruiting. Hard working culinary professional who has demonstrated the ability to effectively exceed expectations. EXPERIENCE:

03/15/2024- current

SOUS CHEF, GROOVES OF HOUSTON

● Assist Executive Chef in all operation of the kitchen and Staff, including menu creation & catering set up

● Oversea proper preparation of dishes and foods for service or catering according to recipes

● Inspect, organize, and manage weekly inventory deliveries, as well as assure cleanliness of pantries and coolers.

● Give to support to line cooks throughout the day on the line as needed

● Create schedules

● Expedite foods as needed, checking for quality, proper temperatures on proteins, and garnish before sending out to guests

10/1/2021- 11/25/2023

KITCHEN MANAGER/ EXPEDITOR, PHIL & DEREK'S BAR AND LOUNGE

● Create recipes, reserve, manage, and execute all catering/private events

● Process payroll, and scheduling for kitchen staff

● Provide employee shift training, assign work stations, check for proper temperatures, and preparation of dishes for service before placing in window

● Communicate with runners to assure all orders accurate

● Assure all staff adhere to safety, and sanitation regulations 11/06/2020 - 05/27/2022

SOUS CHEF, MARIA’S GOURMET KITCHEN

● Prep/cook, seal and package meals for delivery service.

● Create weekly menus & task sheet for all kitchen staff to execute recipes, and set up catering meals daily

● Manage driver routes for delivery orders, maintain weekly inventory for MGK services

● Restock foods, and supplies

● Order supplies & maintain cleanliness of kitchen and work stations

● Train new employees, or current employees on updated procedures

● Assure all food safety & sanitation regulation standards are met by all staff 12/2019 – 10/2020

RECRUITING CLERK, U.S. CENSUS BUREAU

● Perform administrative and clerical tasks in support of various functions, including payroll, personnel, recruiting, and field operations.

● Recruit, interview, and guide new hires through the onboarding process and documents

● Aid Recruiting manager in finding training sites for the upcoming campaign

● Research most current Census data via ROAM and MOJO weekly, and created events to raise numbers in low response areas

08/2019 - 12/2019

HOUSEKEEPER, ABM SERVICES (p/t temporary assignment)

● Responsible for cleaning The BCM IT, TMC Children's Offices.

● Duties include cleaning & restocking restrooms, emptying & removal of all trash in offices and common areas, dusting furniture & offices, cleaning windows and ledges, sweep and mop floors, and all kitchen areas etc.

● Responsible for the general upkeep and locking of the office nightly. 09/2018 – 12/2018 (temporary assignment)

BENEFITS CONSULTANT, CIGNA HEALTHSPRING/ EXECUSEARCH GROUP

● Took Inbound Customer service/ Sales calls for newly eligible or current Medicare members

● Answered inquiries about Cigna HealthSpring Medicare Advantage enrollment, qualifications LEP, Medicare/Medicaid dual

eligibility, billing questions, plan design/benefits, troubleshooting for web access.

● Researched customer issues or information using all resources available.

● Followed up with customers in the correct or promised time frame, while maintaining production requirements, as well as HIPAA regulations per client. 2/2016 - 2/2018

CUSTOMER CARE AGENT, APEX SYSTEMS /XEROX SERVICES

● Took inbound phone calls from members answering inquiries about Medicare enrollment, qualifications LEP, Medicare/Medicaid dual eligibility, billing questions, plan design/benefits, troubleshooting for web access.

● Research customer issues or information using all the resources available.

● Followed up with customers in the correct or promised time frame, while maintaining production & HIPAA regulations per client.

8/2015 – 12/2015(temporary assignment)

BENEFITS CONSULTANT, APEX SYSTEMS/MERCER

● Took inbound calls from employees of companies such as Halliburton, Nestle, Stanley Black and Decker to assist in enrolling into insurance benefits.

● Conducted research, gave presentations to employees on services offered, or insurance plan rules.

● Answered any questions employees may have about health and life insurance plans.

● Provided Web assistance by unlocking, or creating new username and password information, and walking employees through self-enrollment process online. 4/2014 – 5/2015

FRONT DESK HOSTESS/FILLER, THE CHEESECAKE FACTORY

● Greeted guests upon entry, took phone calls, and accepted reservations.

● Set up guest reservations & events

● Maintained cleanliness of restaurant floor, restrooms, mop floors, swept lounges & patio areas, also sanitized menus.

● Communicated to managers any large parties, incomplete parties, or guest complaints.

● Gave wait time quotes, assigned pagers, and tables to guests,

● Entered the floor maps daily into the system and assigned tables to guests. 5/2010 – 1/2013

CUSTOMER SERVICE REPRESENTATIVE, IRT

● Took inbound calls from customers, answering all questions concerning billing, new service & changes to existing service.

● Reviewed each customer’s account and made any necessary changes to ensure the customer received the best services possible with the client (AT&T).

● Maintained quality customer service with each call assured best customer service experience possible.

● Did up sales also with Direct TV customers to bundle phone, internet, and cable services.

● Met all goals and budgets set by employer and client. 1/2007- 4/2010

COLLECTION AGENT, UNITED RECOVERY SYSTEMS

● Made inbound and outbound calls to consumers concerning charged off accounts to resolve debt.

● Took payment info over phone to either settle or secure balance in full.

● Maintained between 50-60 files or accounts daily by skip tracing and obtaining contact info to call consumers.

● Reached all budgets and goals set by client and employer while following all state and federal laws.

5/2004 – 12/2007

COLLECTION AGENT, LTD FINANCIAL

● Took inbound and outbound calls from consumers to resolve debts.

● Maintained all budget requirements and goals set by employer and client. EDUCATION:

● High School Diploma Hightower High School – 08/2003

● Diploma in Culinary Arts and Pastry from Escoffier School of Culinary Arts- 10/2022

● Cosmetology License Franklin Beauty School- 2006

● Certificate in The Basic of Leasing (W2W Training Center) - 2017

● Non-Commission Private Security. Officer License #00395851 State of Texas

SKILLS:

● Diploma in Culinary Arts

● Large/small volume Prep Cooking/ Catering & Kitchen Management

● Large operational event planning, and sponsorship

● Excellent written and verbal communication

● Great leadership, administrative, & customer service skills

● Strong computer capabilities in MS Word, MS Excel, and PowerPoint,& Social Media marketing

● Typing 35 - 40 wpm.

References Upon Request*

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