Remote Customer Care Coordinator with Scientific Expertise

Harold G. Brooks

Durham, NC 919-***-****

***********@*****.*** http://www.linkedin.com/in/harold-brooks

Support Specialist, Scientific Expertise, Customer-Focused, Analytical Person

Experienced professional with over 25 years in toxicology, biological safety, and regulatory strategy, now focused on delivering exceptional support in technical and scientific environments. Adept at translating complex data into clear, actionable insights for internal teams and external stakeholders. Skilled in troubleshooting, documentation, and cross-functional collaboration, with a solid foundation in GLP, ISO standards, and regulatory compliance. Known for clear communication, mentoring junior staff, and resolving issues with precision and empathy. Enthusiastic about helping users succeed and streamlining processes in fast-paced, customer-centric settings.

Core Expertise

Possesses the ability to work in a constantly changing environment, good judgment skills, and can make decisions with diligence.

Excellent organizational skills and ability to prioritize and coordinate workload with a high degree of proficiency and accuracy.

Excellent analytical and critical thinking skills.

Ability to work easily and cooperatively with other departments.

Ability to work independently and follow through on tasks without direct supervision.

Prepares and posts all payments and adjustments daily.

Complete daily processing procedures, including batch and balancing responsibilities.

Reverse payments and assess insufficient funding in systems.

Document actions in systems with comments and relevant data to work well under pressure, flexibly, and expeditiously.

High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence.

Remote Work Skills

Proficient in Microsoft Word, Excel, Access, SAP/Concur

Virtual document review & study oversight

Remote mentorship & team communication

Experience with cloud-based data platforms & remote protocols

Comfortable with asynchronous collaboration across time zones

page 2 Harold Brooks

Professional Experience

BD Technologies – Senior Scientist I / Quality Data Reviewer

2018–Present (Remote-Compatible)

Provided technical support across departments, resolving biological safety concerns and offering expert consultation.

Reviewed quality data for accuracy and compliance, supporting internal teams and regulatory submissions.

Served as liaison with external partners and regulatory bodies, translating scientific findings into clear communications.

Mentored junior scientists and support staff, enhancing team performance and knowledge sharing.

Contributed to process improvements that streamlined documentation and reduced review cycle times.

BD Technologies –Scientist II / Study Director

1992 –2018 Durham, NC

Directed biological testing studies, coordinating with internal teams to ensure timely execution and reporting.

Provided support for staff training on GLP protocols and ISO compliance, resulting in changes to team efficiency and accuracy.

Facilitated communication between research teams and external stakeholders, ensuring alignment of safety standards.

Education & Professional Training

B.S. Biology – North Carolina Central University

Certifications & Training

Clinical Research Associate Program

Good Laboratory Practices (GLP)

ISO-9000, cGMP, Software Validation

Microsoft Office Suite SAP/Concur

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