Healthcare Data & Remote Operations Specialist

MONIQUECA WALKER

Douglasville, GA ***** 404-***-**** ****************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented healthcare and data professional with extensive experience in remote operations, clinical documentation, and customer service. Proven success managing confidential data, ensuring compliance with healthcare regulations (HIPAA, CMS), and supporting patient and provider needs. Strong communication, analytical, and organizational skills with the ability to excel in fast-paced, virtual environments. SKILLS

• Remote communication & collaboration

• Healthcare data entry & quality review

• EMR / CRM system proficiency

• Ethics, compliance & confidentiality

• Problem-solving & multitasking

• Time management & accuracy

• Customer service & conflict resolution

• HIPAA / CMS regulatory knowledge

WORK HISTORY

MIPS Agent (Remote)

Cotiviti, Inc. — 03/2024 – Present

• Reviewed and validated provider performance data for the Merit-Based Incentive Payment System (MIPS) to ensure accuracy and compliance with CMS standards.

• Analyzed clinical documentation and quality metrics to support accurate reimbursement and compliance outcomes.

• Collaborated remotely with providers, billing teams, and internal auditors to resolve discrepancies and maintain data integrity.

• Consistently met productivity and accuracy goals while maintaining confidentiality and HIPAA compliance. AI Data Contributor (Remote)

RWS TrainAI — 09/2023 – 03/2024

• Participated in AI model training by evaluating, labeling, and improving machine learning datasets for language and healthcare projects.

• Conducted data validation and quality control checks to ensure high-quality contributions to AI model performance.

• Maintained accuracy and consistency while working independently in a remote, deadline-driven environment. Remote Customer Service Representative

Teleperformance USA — 01/2022 – 09/2023

• Provided call, chat, and email support for customers regarding billing, account setup, and technical assistance.

• Achieved strong customer satisfaction ratings through empathy, problem-solving, and clear communication.

• Documented all interactions in CRM systems while maintaining compliance with data protection policies.

• Adapted quickly to product updates and process changes in a remote, performance-based environment. Lab Specimen Technician / Office Data Entry Clerk

Southeast Dermatology — Douglasville, GA 01/2024 – Current

• Processed, documented, and analyzed specimens to support accurate diagnostic testing and patient care.

• Collaborated with pathologists and clinicians to ensure quality results and timely delivery. EDUCATION

Bachelor of Science, Applied Psychology — University of Phoenix (Expected 02/2029) Registered Behavior Technician Certificate — Central Reach Institute (Expected 06/2025) Medical Assistant Apprenticeship — Everest College, Jonesboro, GA (Completed 04/2014)

Contact this candidate