Customer Service & Operations Leader for Automotive Parts Sales
Resume:
Alexander McArthur
Forest Park, GA *****
************@******.***
Professional Summary
Adaptable management professional with over 6 years of experience in retail, call center, and fast-paced service environments. Adept at customer service, phone support, inventory management, and team supervision, contributing to operational efficiency and sales growth. Eager to leverage proven skills in a dynamic automotive parts sales role.
Authorized to work in the US for any employer
Work Experience
Call Center Customer Service Representative
Integrity Marketing Group-Largo, FL
March 2022 to Present
• Assisted customers and internal associates by addressing inquiries, resolving complaints, and providing detailed product information
• Answered a high volume of inbound calls, demonstrating strong phone etiquette and effective communication skills
• Utilized CRM software to document customer interactions and update account information accurately
• Supported team operations by identifying opportunities to improve processes and enhance efficiency
• Assisted in training new team members on company policies, procedures, and best practices for customer service
• Maintained a clean and organized workspace to support a professional and efficient environment
• Collaborated with cross-functional teams to escalate and resolve complex customer issues promptly
• Managed follow-up communications to ensure customer satisfaction after issue resolution
• Stayed current on products, services, and promotions to provide accurate information to customers
• Recognized for consistently meeting or exceeding performance targets and maintaining high customer satisfaction ratings
Shift Leader
Walgreens Boots Alliance-Oldsmar, FL
March 2021 to February 2022
• Led a team in providing excellent customer service and assisting both retail and internal customers
• Managed daily operations including answering phones, scheduling, and inventory management
• Restocked shelves and maintained displays throughout the store to ensure product availability and organization
• Ensured the department was kept clean and neat, supporting a positive customer experience
• Conducted staff training and performance evaluations to improve service and operational efficiency
• Resolved customer complaints promptly while maintaining a positive brand image
• Collaborated with cross-functional teams to execute marketing campaigns and drive retail sales
• Oversaw hiring processes and provided ongoing coaching and mentoring to team members General Manager
Wendy's (Bryant Restaurants)-Sanford, NC
March 2018 to March 2021
• Directed daily retail operations, ensuring high standards of customer service and satisfaction
• Managed inventory, restocked shelves, and maintained organized displays to support sales growth
• Oversaw cleanliness and organization of the department, ensuring compliance with health and safety standards
• Trained new managers and staff on operational procedures, customer service, and product knowledge
• Developed and implemented business plans to promote profitable sales and efficient operations
• Managed budgets, employee schedules, and contract negotiations to support business objectives
• Supported team development through coaching, mentoring, and performance evaluations
• Assisted with opening new locations and training teams to ensure consistent service and operational excellence
Education
High school diploma or GED
Overhills High School-Spring Lake, NC
Skills
• Customer service
• Retail sales
• Phone answering
• Inventory management
• Restocking shelves
• Order assistance
• Complaint handling
• Cash handling
• POS systems
• Teamwork
• Attention to detail
• Data entry
• Basic math
• Cleaning
• Productivity software
Certifications and Licenses
Driver's License
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