Seasoned Administrative Professional with 30+ Years Experience

Billie A. Stone

Troy, AL 334-***-**** ***********@*****.*** www.linkedin.com/in/billie-stone-19140865 Professional Summary

Experienced administrative professional with over 30 years of office support experience, including 3 years in the insurance industry. Licensed All Lines Adjuster with a strong background in claims handling, policy documentation, and client communication. Skilled in managing high-volume casework, coordinating with vendors, and supporting cross-functional teams. Known for professionalism, attention to detail, and a commitment to confidentiality. Open to pursuing additional insurance certifications to support team success. Work Experience

Berkshire Hathaway GUARD Insurance Companies Troy, AL Property Claims Adjuster / ALE Adjuster December 2022 - April 2025

● Selected to launch and lead a newly established ALE Adjuster role, managing temporary housing, rent loss payments, and living expense reimbursements to streamline complex team workflows and accelerate claim resolution

● Resolved incoming property loss files by interpreting coverage terms and coordinating with field professionals, expediting claim turnaround, and reducing backlogs

● Calculated damage compensation by sourcing expert evaluations and cross-referencing policy criteria, resulting in accurate and timely settlements

● Effectively set financial thresholds per file through in-depth claim assessments and procedural analysis, reinforcing budget control and audit readiness

● Finalized payment or denial actions by aligning investigative outcomes with contract exclusions, strengthening policy compliance, and reducing disputes

● Released funds to inspection vendors through status tracking and task verification, supporting uninterrupted case progress and vendor satisfaction

● Closed appraisal matters by making final award determinations and processing disbursements, resolving contested claims, and expediting case closure

● Logged claim events using proprietary tools and maintained continuous outreach to involved parties, improving case transparency and shortening resolution timelines Alabama Air National Guard Montgomery, AL

Knowledge Operations Management / First Sergeant May 2004 – December 2024

● Provided counsel to leadership on matters related to enlisted personnel welfare, discipline, career growth, and recognition, enhancing unit cohesion and influencing strategic outcomes

● Collaborated with commanders to organize and implement unit training schedules and information sessions, boosting team readiness and ensuring alignment with mission goals

● Partnered with senior noncommissioned officers to prioritize the professional development and well-being of enlisted members, creating a positive and motivating environment

● Championed operations by setting clear priorities, allocating resources, and overseeing task execution, driving the completion of all team objectives within deadlines

● Identified training gaps, developed customized educational materials, and provided technical instruction to improve team proficiency and mission preparedness

● Managed personnel processes within a Joint Forces environment as the Air National Guard J1 NCOIC, coordinating critical operational functions for the Domestic Operations Group Amyx, Inc. Montgomery, AL

National Guard Employment Support / Program Support November 2016 - September 2021

● Spearheaded marketing efforts for the Alabama National Guard Employment Support while connecting service members, veterans, and families with career development opportunities

● Created a comprehensive directory of employment resources and cultivated a robust network of contacts to assist Alabama National Guard personnel in securing career placements

● Delivered expert counseling on resume crafting and interview strategies, significantly bolstering the job readiness of service members and families

● Built and nurtured high-level relationships with key public and private organizations, promoting strong support for National Guard members transitioning to the civilian workforce

● Orchestrated award presentations and recognition events in collaboration with the Alabama Employer Support of the Guard and Reserve (ESGR), honoring employers who support service members.

● Led ESGR initiatives such as Boss Lifts, Statements of Support, and Freedom Awards, boosting employment opportunities and career growth for Army and Air National Guard service members Metova Federal, LLC Montgomery, AL

Administrative Support Technician For Alabama ESGR October 2015 - October 2016

● Actively partnered with ESGR leadership, volunteers, and contractors to improve operations, strengthen financial management, and optimize logistics for program success

● Coordinated the execution of the ESGR volunteer training program, managing scheduling and guaranteeing flawless execution of training sessions across multiple locations

● Leveraged expert knowledge of the Service Member's Civil Relief Act to enhance ESGR services and maximize program effectiveness

Alabama National Guard Soldier and Family Support Montgomery, AL Family Support Specialist January 2005 - October 2015

● Oversaw daily operations, achieving results through decisive action and executing high-impact strategies to advance organizational goals

● Presided over the management, programming, and execution of $5M across 23 federal accounts, upholding precise financial oversight and compliance with regulations

● Directed the reconciliation and settlement of government contracts, resolving discrepancies promptly and aligning payments with established standards

● Revised and published the Family Program State Military Department Regulation, crafting comprehensive guidelines to standardize operations for Army and Air National Guard Family Programs Skills

● Administrative Support & Office Coordination

● Insurance Claims & Policy Documentation

● Microsoft Office Suite (Word, Excel, Outlook)

● Client Communication & Scheduling

● Confidential Data Handling

● Report Preparation & Compliance

● File Management & Scanning

● CRM & Claims Systems (XactAnalysis)

Education & Professional Development

Bachelor of Science in Management University of Phoenix Associate of Science in Information Resources Management Community College of the Air Force Adjuster All Lines Pre-licensing Course AdjusterPro Certifications & Licenses

Adjuster - All Lines DHS Texas Texas Department of Insurance Casualty Adjuster All Lines Except WC - Connecticut Connecticut Department of Insurance Staff Adjuster Property & Casualty - Kentucky Kentucky Department of Insurance Independent Adjuster Property and Casualty - Nevada Nevada Department of Insurance Public Adjuster TX & GA

Open to pursuing additional insurance certifications

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