Senior Administrative Professional with 20+ Years Experience

Kathy Johnson

501-***-**** ️ ***********@*****.*** 10 Bettis Mountain Drive N, Quitman, AR 72131

Professional Summary

Accomplished and detail-oriented Office Professional with over 20 years of experience in administrative operations, customer service, and records management. Proven ability to coordinate multiple projects, streamline office procedures, and support team productivity in government, real estate, and business environments. Skilled in Microsoft Office, QuickBooks, and database systems, with a reputation for accuracy, dependability, and efficiency.

Core Competencies

Office Management & Administration

Microsoft Office Suite & QuickBooks

Customer Service & Communication

Data Entry & Reporting

Payroll & Accounting Support

Records & Document Control

Process Improvement

Website Maintenance & Scheduling

Professional Experience

United States Postal Service (USPS)

Clerk Heber Springs, AR Jan 2017 – Apr 2025

Process customer transactions and manage mail distribution with accuracy and attention to detail.

Maintain compliance with USPS policies and ensure timely delivery operations.

Support branch operations by assisting with administrative duties and customer inquiries.

PSE Tumbling Shoals, AR Sep 2015 – Jan 2017

Sorted and processed mail in high-volume environments, ensuring accuracy and efficiency.

Supported supervisors with data tracking and documentation tasks.

PSE Concord, AR Aug 2014 – Sep 2015

Performed customer service duties and assisted with daily post office operations.

PMR Ida, AR Apr 2013 – Aug 2014

Handled customer requests, sales, and delivery coordination.

Maintained accurate records and ensured smooth daily operations.

Raney Recording Studio Drasco, AR

Office Manager (Part-Time) Jan 2012 – Present

Manage administrative tasks, invoicing, and scheduling.

Maintain accurate accounting and client communications.

Brawley & Associates Real Estate Greers Ferry, AR

Office Manager Mar 2010 – Aug 2011

Oversaw general office duties, maintained listings, and updated company websites.

Designed and published a Real Estate Book used for client outreach and marketing.

Community Water System Greers Ferry, AR

Customer Service Representative (Temporary) Dec 2008 – May 2009

Processed customer payments, answered billing inquiries, and updated account records.

Supported front office operations and ensured positive client interactions.

H2O Ramps and Lifts Greers Ferry, AR

Office Manager Feb 2007 – Nov 2008

Handled accounts payable and receivable, banking, and payroll.

Maintained customer relationships and managed administrative records.

Marshall Insurance Agency Greers Ferry, AR

Agent Assistant Sep 2004 – Nov 2006

Supported insurance agents with documentation, policy processing, and client communication.

L’Oréal USA North Little Rock, AR

Production Assistant Aug 1989 – Mar 2004

Maintained attendance records for 200+ employees and coordinated payroll reporting.

Generated daily and monthly production reports, charts, and performance summaries.

Assisted with Credit Union account issues and served as liaison between management and staff.

Education

GED 1986

Technical Proficiencies

Software: Microsoft Word, Excel, Outlook, PowerPoint, QuickBooks

Other: Web management tools, Data entry platforms

References

Available upon request

Contact this candidate