Front Desk and Office Operations Specialist
Resume:
JESSICA
MAROUSHEK
**********@*****.***
New Richmond, WI
CONTACT
SKILLS
• Microsoft Word
• Outlook
• VSS
• Publisher
• Excel
• QuickBooks
• Builder trend
Supports organizational operations by managing teams, coordinating schedules, and delivering exceptional customer service. Skilled in inventory management, administrative tasks, and optimizing workflows to ensure efficiency and accuracy. Proficient in Microsoft Office Suite and other software tools to streamline processes and maintain high standards in daily tasks.
PROFESSIONAL SUMMARY
Front Desk Manager
Spalon Montage
Customer Service Agent
Sedgwick CMS
Workmans Compensation Agent
Sedgwick CMS
Office Manager
EXPERIENCE
August 2012 - June 2014
• Managed the front desk team while managing 80-90 salon employees.
• Providing outstanding customer service via phone and in person. Answering 50+ incoming calls a day and transferring to appropriate
• departments.
Help customers with various salon products whether it is for hair,
• nails, or skin.
• Scheduling appointments, checking clients in and out.
• Opening and closing of the company.
• Manage and order inventory, setup and display.
June 2014 - August 2014
Answered phones and created profiles for 3M workers that would call in with Work compensation, Family medical leave, or short-term disability claims.
•
We would then send the claims over to the correct department for
• calls to be made and claims to get started.
August 2014 - January 2017
• Created a workers compensation profile for their work injury. Call and speak with the employee over the phone to make sure they have been given the correct benefits and take the right steps for their injury.
•
September 2023 - Present
Craftmasters Remodeling
Server
Somerset Amphitheater
Managed the front office, answering calls, walk ins, and creating files
• for new remodeling jobs.
Worked with QuickBooks daily, printed checks out for vendors and
• employees.
• Opening and closing of the office.
I was responsible for making sure the office was stocked with supplies
• and snacks and drinks for all customers and employees. Renewed vehicle registration while keeping up with all vehicle
• maintenance.
I was also responsible for getting all new hire paperwork filled out and
• put into the system and payroll company at a timely matter. June 2023 - August 2023
I served during the concert season at the Somerset Amphitheater for 4
• huge artists in their VIP section.
We ran food and served cocktails while the concert was going with a 10-table section and helped the bartenders with inventory at the end of the night, stocked beer and liquor.
•
Simley High School, MN
EDUCATION
January 2006
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