Administrative Coordinator with Patient Focus, ASAP Availability
Resume:
JULIE POVATAJ
**** ****** ****** *****, ** *****
C: 917-***-**** ************@*****.***
EXPERIENCE:
EssilorLuxottica - New York, NY
Metro Optics - Patient Plan Coordinator - 9/11/2022-10/28/2024
MAJOR DUTIES & RESPONSIBILITIES
•Greets patients without delay.
•Promptly answer the telephone in a friendly manner
•Optimize patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone.
•Keep patient appointments on schedule by notifying doctor/provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
•Facilitate reminder calls to patients for appointment confirmation and order pickup notification.
•Record and update financial information, collects patient charges, and files, collects, and expedites third-party claims.
•Maintain business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, partners with Practice Manager to order office supplies, and verifies receipt of supplies.
•Protect patients’ rights by maintaining confidentiality of medical, personal, and financial information in accordance with HIPAA.
•Determine both medical and vision insurance eligibility in accordance with patients current plan coverage.
•Ensure all office systems are maintained.
•Maintain a safe working environment for all team members and patients.
•Maintain operations by following policies and procedures, reporting needed changes.
•Contribute to team effort by accomplishing related tasks as needed.
•Work weekends and evenings in support of the business needs (varies by location).
•Adhere to attendance and daily time keeping requirements.
•Adhere to all company policies and procedures.
•Consistently maintain proper dress code.
•Perform other administrative responsibilities as assigned by Practice Manager or as business needs.
HAVAS HEALTH New York, NY
Administrative Assistant 3/2018 - 3/2020
• Greet all clients and visitors, ensuring that they received outstanding first impression of the company.
• Screen a high volume of calls daily, taking messages and routing calls when necessary.
• Perform routine clerical tasks such as mailing, copying, faxing, filing, and scanning.
• Coordinate and schedule meetings/travel for staff members and clients as well as follow up on confirmed reservations.
• Assist visitors, directing them to appropriate personnel.
• Prepare and respond to a high volume of e-mails daily.
• Assist with new candidates for hire by conducting reference
checks and schedule interviews.
• Maintain all office equipment including printers, copiers, and computers.
• Open, sort, and distribute incoming mail.
• Monitor and process checks collected from clients.
• Verify and input client’s insurance information into system.
• Enter financial data and manage bookkeeping.
• Ensure highest quality of client and visitor satisfaction.
BARRY MILES BELGOROD, M.D. New York, NY Administrative Assistant 6/2014 - 6/2015
• Greeted all clients and visitors, ensuring that they received outstanding first impression of the company.
• Assist visitors, directing them to appropriate personnel.
• Monitor and process checks collected from clients.
• Coordinate and schedule appointments for clients.
• Coordinate and schedule appointments for clients.
• Screen a high volume of calls daily, taking messages and routing calls when necessary.
• Respecting patient-physician confidentiality.
FORDHAM FULTON REALTY CORP. New York, NY Administrative Assistant 6/2013 - 6/2014
• Provide administrative support to Property Manager in the area of Real Estate.
• Coordinated schedules, meetings, and property visits for reals estate agents, and provided administrative support to staff members.
• Screen a high volume of calls daily, taking messages and routing calls when necessary.
• Greeted all clients and visitors, ensuring that they received outstanding first impression of the company.
• Processed monthly rent bills, and parking fees.
• Managed tenants' accounts.
• Managed tenant complaints.
•Supervised Superintendents regarding daily responsibilities.
SIMONSON & BARIC PAINTING New York, NY Administrative Assistant 11/2012 - 6/2013
• Provide administrative support to Accountants.
• Screen a high volume of calls daily, taking messages and routing calls when necessary.
• Managed bank deposits, proposals, and invoices.
• Prepared weekly payroll.
• Supervised inventory and supplies and replenished stock as necessary
ROTH PAINTING COMPANY New York, NY Administrative Assistant 11/2010 - 11/ 2012
• Provide administrative support to Principals.
• Assisted principals in drafting and editing in memos, reports and proposals.
• Prepared estimates, proposals, and invoices.
• Assisted with office shipping and the mass mailing of monthly invoices to the company’s clients.
• Coordinated schedules, meetings, and provided administrative support to staff members.
• Monitored inventory and supplies and replenished stock as
necessary.
necessary.
• Screen a high volume of calls daily, taking messages and routing calls when necessary.
• Assisted Accounting Manager on a daily basis.
• Coordinate and schedule appointments for clients and visitors.
• Deposited company checks on a daily basis.
BEBO SALON & SPA Bronx, NY Receptionist/Manager 4/2005 - 6/2009
• Greeted all clients and visitors, ensuring that they received outstanding first impression of the salon and spa.
• Screen a high volume of calls daily, taking messages and routing calls when necessary.
• Monitored salon inventory and supplies and replenished stock as necessary.
• Maintained all salon equipment including salon chairs, shampoo stations, carts and trays, dryers, reception desk, color center cabinets, barber stations, etc.
• Assisted visitors, directing them to appropriate hairdresser and answered a high volume of calls and emails daily.
• Managed appointments for various services and treatments.
• Communicated with vendors and clientele.
• Opened, sorted, and distributed incoming mail.
• Managed Accounts receivable.
•Ensured clients satisfaction.
EDUCATION MERCY COLLEGE, BRONX, NY
Bachelor of Science (Business Administration/Management), 2009
ADDITIONAL INFORMATION
• Computer Skills: Proficient in Microsoft Word, Excel, Outlook, PowerPoint, Access
• Skilled with Records Management, QuickBooks, Google Calendar, IDX, TMS, EMR, and Typing Speed: 70 WPB
Contact this candidate