Account Reconciliation & Collections Specialist

Cell Phone 817-***-**** Home 817-***-****

EDUCATION

Interamerican University, Bayamon, Puerto Rico

Business Administration, Accounting

SOFTWARE

MS Office PeopleSoft MYOB

KBM AS400 SAP

Great Plains QuickBooks

Triumph Financial Services 11/19 – 08/25

Account Reconciliation Specialist

Recovery of credits and duplicates payments

Contacts customers and establishes reason for past due account situation.

Researches and analyzes accounts prior to initiating debtor contact examines historical data, evaluates past resolution efforts.

Initially, call debtor to receive payment status of invoice(s) up to five days after due date.

Calls may need to be made prior to payment terms for assurance the needed paperwork has been received by the debtor to make a timely payment.

Makes arrangements for payments to bring the account current and follow up to insure obligation is satisfied.

Records resolution notes in cadence of the above facts.

If invoice will be paid short or not at all, gather information necessary for chargeback to client.

If the Account Resolution Specialist determines the invoice will be paid short, then get the information to notify PM of reason for short payment and amount.

If debtor will not pay or is being uncooperative, first involve the client in the resolutions process.

Once an invoice has aged 60 days from the invoice date, notify the AE for possible hold on cash reserves for the amount of the invoice.

At 60 days from invoice date, a claim could occur on the debtor’s bond or place a claim with the shipper.

At 90 days from invoice date, the invoice will be charged back to the client’s reserve account.

Communication and follow up effectively with Portfolio Team members.

Meet with Team twice a week to discuss debtor issues and/or client paper work.

Get direction from the Account Executive on problem accounts.

Other duties and projects, as assigned.

The Tomas Edwards Group (Teasdale Latin Foods) Flower Mound TX 11/2018 - 08/2019

Credit Collections Analyst

AR/Collections and deduction

Monitors and collects past due balances.

Researches and solves payment discrepancies.

Handles applications for new accounts or credit increases.

Communicates with customers, sales and customer service the status of open balances and/or holds.

Process Accounts Adjustments.

Lehigh Hanson (NextStep Recruiting) 11/16 – 02/17

Accounts Payable Associate (Contract)

Recovery of credits and duplicates payments

Reconcile vendors accounts

Research and provide proof duplicates payments

Research vendors credits memos and provide documents

Contact vendors to recover monies owed

SNI (Victor Technologies/ESAB) Denton TX 12/15 – 10/16

Credit and Collections Analyst (Contract)

Review and Analyze Credit and Debit Memos Documentation for Accuracy

Process Credit and Debit Memos on SAP

Advise Pertinent Department on Discrepancy of Credit and Debit Amount

Reconcile and Process Charged Back and Rebates

Maintain Credits and Debits File with Proper documentation.

Answer Internal & External Customer Requests

People2.O (Relevante-Novartis), Fort Worth TX 04/15 – 08/15

Collections Analyst (Contract)

Out bound calls to Customer to secure past due payments and cure accounts

In bound calls from customer to secure payment

Advise customers of status of accounts

Process credit Card payments

Research and Reconciled Unapplied Payments

Santander Consumer USA, North Richland Hills TX 04/10 – 07/14

Collateral Recovery Specialist

Out bound and in bound calls to Customer to secure past due payments and cure accounts

Advise customers of status of accounts and negotiate payments

Verify collateral, contacts and demography

Determine reason for delinquency

Snelling Professional Services, Dallas TX 02/08–07/09

Credit and Collections Manager

Collections of $28M portfolio

Prepare Lien Release Documentation to customer for payment

Analyze Lien Documentation for proper government compliance

Bad Debt calculation for write off recommendation

Summit account to Lawyer for legal actions

Retalix, Plano TX 02/08– 07/08

A/R Manager

Manage seven employee, Billing Supervisor and cash applications activities

Assisted on collections on high profile accounts

Established and maintain departmental internal controls

Ensure accurate coding of payments and general ledger transactions

Periodic review of A/R procedure for improvements

Belo Corp, Dallas TX 10/07 – 01/08

Cash Management A/R Manager

Manage the activities of cash application. Provide direction of cross training and making staff decisions

Assist 21 operating units (TV Stations) reconciling GL accounts; review/approve monthly deferred revenue

Establish and maintain internal controls

Ensure accurate coding of payments and other transactions

Improve the effectiveness of accounts receivable and other third-party systems

Periodic review of various operating procedures for potential cost saving or efficiency improvements

Ensure payments are processed in a timely, effective and accurate manner

Jacuzzi Whirlpool Bath, Dallas TX 11/05 – 10/06

Credit & Collections Manager

Managed monthly Borrowing Base, approved lines of credit, and perform the Bad Debt Reserve calculation

Handle International portfolio (Asia) Letters of Credit, perform aging of accounts, and cash forecasting

Evaluation of Accounts Receivable processes with a total Accounts receivables balance of $40 million.

Monitor Account Receivable accounts to determine which accounts need to be targeted

NEC Unified Solutions, Inc., Irving, TX 06/03 –10/05

Collections Supervisor

Handled a collection portfolio of $64 million and supervised nine collectors

Assigned monthly individual collectors portfolio and collection goals

Reported detailed and summary aging to CFO, Credit Manager and Finance Department on a monthly basis

Reviewed Collectors adjustment forms for accuracy and provided field personal with aging information

Assisted on collection with high profile accounts and handled a collection portfolio of about $5 million

IMS Computers, Carrollton, TX 04/99 – 05/03

Credit & Collections Mgr., Accounts Payable Mgr.

Analyzed trade, bank references and financial statements for new lines of credit for new customers

Ensured that accounts were collected within the terms of payment and cash application

Managed customer account reconciliation and maintained credit files for new customers

Managed Accounts Payable functions for the company.

Philips Consumer Communications (Philips, NV Netherlands), Irving, TX 01/97 – 03/99

Credit Manager

Managed full credit functions for the North America and Latin American territory

Handled trade and bank references

Managed the conversion during implementation of a new Account Receivable system

Developed banking relationships for customer financing

Continued to reduce the number of account over 60 days past due

Set up customer master database and performed financial risk analysis

Motorola, Inc. 11/87 – 12/96

Trade Finance Officer, Boca Raton, FL (04/1994 - 12/1996)

Latin America Subscriber Paging Division

Analyzed trade, financial, and bank references for new lines of credit for new customers

Managed letter of credit portfolio, credit files, account maintenance

Maintained financial relationship for over 60% of Latin America territory, approximately 200 customers

Developed and implemented process for reviewing/collecting Letter of Credit Portfolio resulting in mid-year promotion

Developed training program for new associate on Letter of Credit Portfolio

Reduced delinquency for Account Receivable portfolio by $6.5M resulting in a special recognition award

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