Versatile Administrative Professional with Financial Experience

Dwana B. Duncan

**** ***** **** ********* ** ****0

Phone: 803-***-****

Email: *************@*****.***

Objective

To obtain a position where my strong communication skills, independent drive, and passion for learning can be practiced in order to achieve and sustain high levels of performance. I expect that my diverse work history, my ability to multitask and my attention to details will contribute to my success with your company.

Experience

04/16/2016-Present V Pain Clinic Rock Hill, SC

Front Desk Administrator

Greeting patients, managing check-ins and collecting patient information

Scheduling appointments, managing calendars and coordinating with patients.

Maintaining patient records, collecting patient co-pays.

Taking vital signs, preparing exam rooms and sterilizing instruments.

Responding to phone calls, emails, and messages facilitating communication between patients and staff.

Assisting with other administrative tasks.

08/2012-10/2013 Citi Fort Mill, SC

Document Retriever

Labeling documents in Mortgage from clients to ensure a delightful customer experience.

2002-2010 Bank of America Charlotte, NC

Mortgage Closer

Process mortgage documents for timely delivery to title companies.

Ensure accuracy of loan closing packages.

Responsible for maintaining communication with account executives, title agents, and clients to ensure delightful customer service.

HELOC Closer

Processed various Home Equity Line of Credit loan applications

Responsible for the punctual and accurate transfer of customer loan information between different banking systems.

Trained new associates in the HELOC closing process.

Received recognition for team spirit and production.

Spirit Medallion Award winner

Closer Support Specialist

Responsible for directing the workflow of mortgage loans to closers.

Maintained contact with loan closers and customers to ensure timely loan closing.

Processed loan checks and wire transfers to closing agents.

Analyzed daily reports to monitor accuracy and efficiency in the loan-closing process.

Mortgage Loan Officer

Prepared loan documents for processing.

Entered loan application fees for proper accounting.

Recognized for processing over 400 point of sales (POS) documents in a single day.

Participated in numerous teams building exercises that increased trust, teamwork and performance to increase customer satisfaction.

1999-2001 Duracell USA Lancaster, SC

Powder Room Operator

Responsible for accurately filling battery casings with powder and slurry.

Followed all safety procedures on multiple machines to ensure the proper manufacturing of high-quality batteries.

Team player- received team recognition for producing one million batteries in a single night.

Skills

Proficient in Microsoft Office Programs

Education

2014 York Technical College Rock Hill, SC

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