Remote Customer Service & Operations Specialist
Resume:
Kara Jackson
Alpharetta, GA *****
****.****@*****.***
Professional Summary
Experienced and dependable customer service and operations professional with a strong background in managing high-volume environments and delivering top-tier remote support. Proven ability to lead teams, resolve customer issues efficiently, and thrive in work-from-home roles. Adept at using digital tools to stay organized, communicate effectively, and exceed performance goals in remote settings. Authorized to work in the US for any employer
Work Experience
Customer Service Agent - Call Center
The Home Depot-Alpharetta, GA
January 2024 to Present
• Manage a high volume of inbound calls and chats related to online orders, returns, and product support.
• Resolve customer complaints and provide timely solutions, maintaining professionalism and empathy in all interactions.
• Utilize CRM systems and internal tools to track, update, and escalate issues as needed.
• Deliver seamless service while working independently in a remote environment. Bar Manager
Taco Mac-Alpharetta, GA
January 2023 to Present
• Lead front-of-house operations including hiring, training, and scheduling of 20+ staff members.
• Improved customer satisfaction scores and repeat business through proactive guest engagement.
• Managed budgeting, inventory, and vendor relationships to maintain profit margins.
• Resolved on-site issues efficiently, contributing to a positive team culture. Assistant General Manager (AGM)
Mercantile social-Alpharetta, GA
June 2021 to January 2023
Opening and closing the restaurant.
Mentoring new staff members.
Scheduling shifts and assigning tables to waitstaff. Resolving customers' questions and grievances in a professional manner. Conducting payroll activities in an accurate, timely manner. Ensuring that the restaurant adheres to pertinent health and safety regulations. Purchasing new ingredients, liquor orders, kitchen utensils, and equipment as stock is damaged or depleted.
Hiring FOH staff.
Vendor management.
Managing cash registers ensuring that are balanced. Assistant Manager
The Cheesecake Factory-Alpharetta, GA
May 2017 to March 2021
Open and close restaurant
Oversee restaurants operations
Money management
Inventory
Liquor order
Create schedule
Restaurant Manager
Education
Associate
Gwinnett Technical College
Skills
• Communication skills
• Computer skills
• Payroll
• Upselling
• Early childhood education
• Profit & Loss
• Customer service (10+ years)
• Assistant Manager Experience
• Time management
• Classroom experience
• Food Service (10+ years)
• Leadership
• Inventory Control
• Catering
• POS
• Banquet Experience
• Interviewing
• Labor Cost Analysis
• Serving Experience
• Microsoft (8 years)
• Restaurant Management (4 years)
• Guest services
• Bartending
• Cash handling
• Organizational skills
• Profit & loss
• Food Safety (4 years)
• Hospitality
• Food handling
• Outside sales
• Management (5 years)
• Guest Services
• Serving
• Shift management
• Restaurant experience
• Supervising experience
Certifications and Licenses
Driver's License
Bartender License
OLCC Service Permit
TABC Certified
Cosmetology License
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