Results-Driven Retail Operations Leader

Courtney Scott

Baton Rouge, LA ***** *********@*****.*** 225-***-****

Authorized to work in the U.S. for any employer Willing to relocate

PROFESSIONAL SUMMARY

Results-driven management professional with over 10 years of leadership experience in retail, operations, and administrative environments. Adept at motivating teams, improving productivity, and optimizing workflow efficiency. Skilled in employee development, process management, and ensuring top-tier customer satisfaction.

PROFESSIONAL EXPERIENCE

Assistant Manager Costco – Baton Rouge, LA March 2014 – Present

• Supervise 30+ employees daily, ensuring safety, compliance, and operational excellence.

• Lead staff training on procedures, increasing team performance and consistency.

• Oversee shipping and receiving operations, maintaining accurate inventory flow.

• Enhance member satisfaction through proactive engagement and issue resolution.

• Contributed to improving efficiency and reducing operational errors across departments.

Operations Assistant USAgencies – Baton Rouge, LA March 2010 – September 2013

• Processed insurance policy verifications, cancellations, and reinstatements.

• Ensured accurate data entry and compliance with internal and external regulations.

• Delivered responsive and professional customer service to policyholders.

Bench Warrant Clerk Baton Rouge City Court – Baton Rouge, LA 2006 – 2008

• Entered an average of 300+ bench warrants daily with precision and confidentiality.

• Assisted the public with bail bonds, payments, and warrant inquiries.

• Maintained efficiency and accuracy in a fast-paced court environment.

Additional Roles: Cashier (Sears), Customer Service Representative (Convergys), Activity Instructor (Big Buddy), Student Volunteer (Merrydale Elementary)

• Delivered exceptional customer support and transaction accuracy in retail and call center settings.

• Supported education programs and youth development initiatives for K–12 students.

EDUCATION

High School Diploma Belaire High School 2004

CORE SKILLS

• Leadership & Team Supervision

• Operations & Workflow Management

• Customer Service Excellence

• Inventory & Merchandising

• Training & Staff Development

• Data Entry & Recordkeeping

• Microsoft Office Suite (Word, Excel, PowerPoint, Access)

• Retail & Front-End Management

• Process Improvement & Problem Solving

CERTIFICATIONS

• Food Handler Certification

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