Customer Service & Administrative Assistant with DMV-Style
Resume:
Sheila Like
Columbus, Indiana *****
****.******@*****.***
Professional Summary
Dynamic professional with experience at River Valley Resources / Work One – Columbus, Indiana, excelling in customer service and record keeping. Proven ability to thrive in fast-paced environment while leveraging strong communication skills. Adept at utilizing Microsoft Word and managing multi-phone lines to enhance operational efficiency and support clients effectively.
Work Experience
November 2021-Current
River Valley Resources / Work One – Columbus, Indiana
Front Desk
Checking in customers, helping with computers in the self-service area, opening and closing office, liaison between case workers and customers.
October 2020 – October 2021
Center stone
Mental Health Technician
I worked with clients on life skills
Put the notes in the computer after visits for Doctor and Insurance to read
Gave medication to clients to self – administer
May 2018 – October 2019 – Columbus, Indiana
Assistant Teacher
Supervised classroom to maintain behavioral control and encourage learning.
Integrated interactive learning experiences and digital resources to enhance student engagement and comprehension.
Assisted with classroom management techniques to improve student behavior and foster positive classroom atmosphere.
Worked with leadership team to manage parent – teacher conferences, student evaluations and special events.
April 2005- November 2010 – Nashville, Indiana
Brown County Division of Family Resources – Nashville, Indiana.
Eligibility Associate
Reviewed and processed applications for federal, state, and local aid programs.
Collaborated with social workers, case managers, and other professionals in multidisciplinary teams.
Responded to inquiries from the public regarding eligibility criteria and application procedures.
Attending training sessions to stay updated on changes in government policies and programs.
Education
Vincennes University Vincennes, Indiana
Associate
Skills
Windows
Microsoft Word
Keeping records and filing
Multi- phone line system
Excellent Customer Service
Able to work in fast –paces environment
Professional Reverences
Lisa Humpert, Boss, P.O.C, Work One, 812-***-****
Angela Nielson, NP, Family friend for over 20 years, 812-***-****
Heidi Montgomery, Co-Worker, Eligibility Associate, Brown County D.F.R 812-***-****
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