Bilingual Administrative / Data Quality Analyst

Andrea Bettina Larroca

Madrid, Spain +34-611-**-**-** **********@*****.***

www.andrea-larroca.com

Languages: English (C2), Spanish (Native), Portuguese (Fluent), Italian (Intermediate)

Professional Summary

Bilingual Administrative and Data Operations Specialist with experience in HR data management, data quality auditing, and IT service coordination across multinational environments. Skilled in systems such as Workday and ServiceNow, with strong attention to accuracy, reporting, and cross-department collaboration. Adept at ensuring data integrity, consolidating information from multiple sources, and providing multilingual administrative support in English, Spanish, Portuguese, and Italian. Seeking a long-term position in HR Operations, Data Management, or Internal Service Coordination.

Key Strengths

Data Quality • HRIS / Workday • ITSM / ServiceNow • Reporting • Data Validation • Data Cleansing • Process Coordination • Administrative Support • SaaS Tools • Multilingual Communication

Professional Experience

Acciona (Marlex Human Capital): HR Data Analyst / Bilingual Administrative (April 2024 – October 2025):

Conducted data audits and quality control for HR systems at an international level using Workday and ServiceNow.

Ensured data accuracy in dashboards and HR reports through systematic review and validation.

Generated and maintained HR reports for leadership and internal stakeholders to support decision-making and compliance tracking.

Cross-checked and consolidated data from multiple sources (Workday and Excel) to ensure consistency and integrity before report publication.

Managed data uploads and edits using EIB integration tools for mass data operations.

Created and maintained Supervisory Organizations, Projects, Job Profiles, and Job Classifications within Workday.

Collaborated with HR and IT departments across multiple regions (Australia, Portugal, Qatar, etc.).

Supported data governance and reporting standardization initiatives across the HR department.

Corrugados Getafe S.L. (Randstad): Bilingual Administrative (Quality Department) (January 2024 – March 2024)

Managed and prepared bilingual documentation for ISO quality audits in Germany, Denmark, the UK, France, and Portugal.

Coordinated translation, organization, and submission of quality control materials in English and Spanish.

Ensured adherence to documentation standards for international audits.

Canges Servicios y Gestión S.L.: Data Entry & Digitalization Support (Internship) (July 2023 – December 2023)

Processed and digitized documents including scanning, indexing, and metadata extraction.

Uploaded delivery notes and customer orders into DELSOL ERP system.

Assisted with inventory tracking and document archiving to support process optimization.

SKF Industrie: Applications Expert (July 2021 – July 2022)

Managed IT incidents following ITIL standards using ServiceNow for categorization, prioritization, and resolution.

Monitored ticket lifecycle and generated performance reports for internal tracking.

Provided transcription and documentation support for webinars and meetings in English and Italian.

Collabrated with IT teams to improve workflow efficiency and reporting accuracy.

Baker McKenzie: Document Services Coordinator (March 2020 – May 2021)

Created and edited legal and business documentation through MS Office and ServiceNow ticketing systems.

Performed peer reviews and pre-audits to ensure compliance with firm brand standards.

Transcribed and edited multilingual voice files and videos using Dragon and Philips Transcription Software.

Provided administrative and document management support to legal teams across regions.

Castillo y Asociados: Bilingual Secretary (October 2017 – March 2019)

Managed scheduling, meetings, and supplier communication in English and Spanish.

Handled administrative and financial coordination with U.S. companies, banks, and service providers.

Translated manuals, correspondence, and contracts between English and Spanish.

Provided daily executive support to management and handled purchasing and logistics.

Education

Bachelor’s Degree in Interpreting (English <> Spanish): Universidad del Museo Social Argentino.

Bachelor’s Degree in Translation & Teaching: Instituto de Nivel Superior “San Fernando Rey”.

Certification in Data Analytics: Coderhouse.

Certification in Data Entry & Document Processing Operations: ESLA Formación.

CAE - Certificate in Advanced English: Cambridge University.

Technical Skills

HR Platforms: Workday (HCM), ServiceNow (ITSM).

Management Tools: Notion, Podio, Scribe Manager, SharePoint.

Office Tools: Microsoft Office Suite, Google Workspace, Excel (Advanced Data Validation & Reporting).

Transcription Tools: Express Scribe, Philips Dictation & Transcription, SHAIP.

Core Competencies

Data Quality & Validation • HR Data Operations • Reporting & Data Consolidation • Service Management (ITSM) • Multilingual Communication • Administrative Process Improvement • Document Control & Audit Support • Team Coordination & Cross-Functional Collaboration.

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