Phone: 646-***-**** Email: ****************@*****.***
Professional Summary
Energetic, customer-focused professional with strong experience in nightlife hospitality, high-volume service, and VIP guest relations. Skilled at upselling, creating memorable guest experiences, and maintaining a polished, high-end presence. Thrives in fast-paced environments with excellent communication, multitasking, and problem-solving abilities.
Relevant Experience
VIP Bottle Service Server — Luxe Nightclub, Scottsdale, AZ (2022–Present)
-Provided VIP bottle service to high-profile clientele, managing 10+ VIP tables per night during peak hours.
-Delivered exceptional hospitality, ensuring guest satisfaction and generating repeat VIP bookings.- Consistently exceeded sales goals with strong upselling strategies, averaging $5k–$15k nightly section sales.
-Collaborated with security, bar staff, and management to maintain an upscale and safe environment.
Hostess & Front-of-House Lead — Ember Lounge, Phoenix, AZ (2020–2022)
-Managed guest check-in, reservations, and VIP lists for 500+ nightly attendees.
-Greeted guests with professionalism and warmth, ensuring smooth and efficient entry flow.
-Coordinated bottle service assignments and table rotations with servers and management.
-Provided high-level customer service, addressing guest needs quickly and maintaining a welcoming atmosphere.
Cocktail Server — The District Bar & Lounge, Tempe, AZ (2018–2020)
-Served cocktails in a fast-paced, high-volume nightlife environment.
-Memorized extensive drink menus and provided recommendations tailored to guest preferences.
-Demonstrated strong multitasking, balancing 20+ tables with consistent accuracy and efficiency.
Skills
-VIP bottle service & sales
-Hospitality & customer service
-Upselling & product knowledge
-Nightlife operations & safety awareness
-High-volume multitasking
-POS systems (Toast, Aloha)
-Professional appearance & communication
Education
Bachelor’s in Business — University of Phoenix (2024–Present)
Certified Medical Assistant — Completed June 2024
Additional Highlights
-5+ years of customer-facing service experience
-Ability to maintain composure in high-pressure environments
-Consistently praised for professionalism, appearance, and positive attitude