Electronics & IT Professional with Security Expertise

Tyrick Adamson

Lexington, SC *****

*******.******@*****.***

+1-839-***-****

Professional Summary

SUMMARY

Versatile electronics and IT professional with over a decade of experience in fire alarm/security systems, low-voltage installation, network administration, and technical support. Adept at troubleshooting, diagnosing, and resolving complex hardware, software, and connectivity issues. Skilled communicator with a proven ability to deliver safety, operational efficiency, and customer satisfaction. U.S. Army veteran, authorized to work in the U.S. for any employer. Authorized to work in the US for any employer

Work Experience

Fire Alarm/ Security Service Contractor

Walmart

2022 to Present

• Responded to maintenance calls and troubleshot devices.

• Installed, tested and serviced alarm and associated systems for commercial and residential customers.

• Read and understood product manuals and blueprints.

• Communicated effectively with customers, answering questions and concerns regarding systems.

• Performed troubleshooting on fire alarm systems, completing on-site repairs or transporting malfunctioning equipment to off-site lab for repair.

• Fully installed fire alarms and various security devices.

• Installed and tested fire detection and suppression systems.

• Demonstrated features and functionality of alarm systems to customers.

• Tested all newly installed fire alarms.

Wendys/Remote

ALOHA POS SUPPORT-Remote

June 2021 to September 2022

• Assisted customers in identifying issues and explained solutions to restore service and functionality.

• Configured and tested new software and hardware.

• Collaborated with vendors to locate replacement components and resolve advanced problems.

• Diagnosed and troubleshot hardware, software and network issues.

• Configured hardware, devices, and software to set up work stations for employees.

• Monitored systems in operation and quickly troubleshot errors.

• Installed, configured and maintained computer systems and network connections.

• Used ticketing systems to manage and process support actions and requests.

• Researched product and issue resolution tactics to address customer concerns.

• Configured hardware and granted system permissions to new employees.

• Installed and configured operating systems and applications.

• Collaborated with supervisors to escalate and address customer inquiries or technical issues.

• Translated complex technical issues into digestible language for non-technical users.

• Documented support interactions for future reference.

• Monitored system performance to identify potential issues.

• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

• Assisted with updating technical support best practices for use by team.

• Researched and identified solutions to technical problems.

• Created user accounts and assigned permissions.

Lead Installer/Service Technician

Eli Controls, Security & Fire-Columbia, SC

January 2016 to May 2021

• Installed and configured new equipment and systems according to company standards.

• Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.

• Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.

• Evaluated equipment to determine if it needed to be repaired or replaced.

• Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.

• Maintained updated knowledge of all equipment, products, and services to properly educate customers.

• Scheduled and performed maintenance, repair and upgrades of existing equipment and systems.

• Followed all company guidelines regarding safety procedures when out in field.

• Established and maintained effective working relationships with vendors and contractors to support operations.

• Created and maintained up-to-date records of all installed systems and equipment. Low Voltage Cable Technician

Communication Management Inc

June 2014 to August 2016

• Travel to customers' premises to install, maintain, or repair audio and visual electronic reception equipment or accessories

• Inspect or test lines or cables, recording and analyzing test results, to assess transmission characteristics and locate faults or malfunctions

• Splice cables, using hand tools, epoxy, or mechanical equipment

• Measure signal strength at utility poles, using electronic test equipment.Set up service for customers, installing, connecting, testing, or adjusting equipment

• Place insulation over conductors or seal splices with moisture-proof covering

• Access specific areas to string lines or install terminal boxes, auxiliary equipment, or appliances, using bucket trucks, or by climbing poles or ladders, or entering tunnels, trenches, or crawl spaces

• String cables between structures and lines from poles, towers, or trenches and pull lines to proper tension

• Install equipment such as amplifiers or repeaters to maintain the strength of communications transmissions

• Lay underground cable directly in trenches or string it through conduits running through trenches

• Note differences in wire and cable colors so that work can be performed correctly

• Test circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools

• Test repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation

• Drive crew trucks to and from work areas

• Inspect equipment on a regular basis to ensure proper functioning

• Repair or replace faulty equipment such as defective and damaged telephones, wires, switching system components, and associated equipment

• Remove and remake connections to change circuit layouts, following work orders or diagrams

• Demonstrate equipment to customers and explain how it is to be used, and respond to any inquiries or complaints

• Analyze test readings, computer printouts, and trouble reports to determine equipment repair needs and required repair methods

• Adjust or modify equipment to enhance equipment performance or to respond to customer requests

• Read blueprints and schematics to correctly place equipment.

• Trained newly hired technicians on proper installation of low voltage wiring systems.

• Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.

• Mounted panels for motion detectors, keypads and controls.

• Demonstrated respect, friendliness and willingness to help wherever needed.

• Applied effective time management techniques to meet tight deadlines. Network Administrator

U.S ARMY

October 2010 to October 2014

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware

• Respond to queries either in person or over the phone

• Train computer users

• Install, modify, and repair computer hardware and software

• Run diagnostic programs to resolve problems

• Work closely with the Application Support team to remedy any open tickets logged by the team

• Provide backup Tier 1 software and desktop support to outside users

• Monitor emergency frequencies to detect distress calls and respond by dispatching emergency equipment

• Communicate with receiving operators to exchange transmission instructions

• Conduct periodic equipment inspections and routine tests to ensure that operations standards are met

• Turn controls or throw switches to activate power, adjust voice volume and modulation, and set transmitters on specified frequencies

• Ability to provide elementary network and server problem diagnostics

• Experience with Microsoft Windows 7, Windows 10, and Mac OSX operating systems

• Experience with Microsoft Office Suites (Excel, Word, Outlook etc..)

• Experience and strong troubleshooting skills for desktop/laptop configurations, TCP/IP, network connectivity, and Windows and OS based applications

• Helpdesk, and in-person requests for assistance with IT problems/malfunctions

• Experience with remote support protocols and tools

• Knowledge of working with ticketing system such a Fresh Desk

• Working knowledge of Active Directory Users and Computers

• Anti-Virus Applications, Firewalls, and Security solutions

• Monitor the system for equipment failure or errors in performance

• Respond to program error messages by finding and correcting problems or terminating the program

• Notify supervisor or computer maintenance technicians of equipment malfunctions

• Answer telephone calls to assist computer users encountering problems

• Record information such as computer operating time, problems that occurred, and actions taken

• Operate spreadsheet programs and other types of software to load and manipulate data and to produce reports

• Oversee the operation of computer hardware systems, including coordinating and scheduling the use of computer terminals and networks to ensure efficient use.

• Removed malware, ransomware, and other threats from laptops and desktop systems.

• Helped streamline repair processes and update procedures for support action consistency.

• Tested new software and hardware prior to deployment.

• Maintained servers and systems to keep networks fully operational during peak periods.

• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

• Diagnosed and troubleshot hardware, software and network issues.

• Monitored system performance to identify potential issues.

• Installed, configured and maintained computer systems and network connections.

• Responded to customer inquiries and provided technical assistance over phone and in person.

• Created user accounts and assigned permissions.

• Configured and tested new software and hardware. Education

HIGH SCHOOL DIPLOMA

C.A Johnson Preparatory Academy

August 2010

Skills

• Blueprint reading

• Electrical wiring

• Supervising experience

• Fact checking

• Working with people with autism

• Leadership

• Industrial equipment troubleshooting

• GPS

• Computer Networking

• Communication skills (10+ years)

• Maintenance

• Zoom

• LAN

• Smartsheet

• Outdoor work

• Calipers

• Manufacturing

• CCTV

• Programming

• Writing skills

• Organizational skills

• IDS

• Mentoring

• Data entry

• Google Earth

• Low voltage

• Ohmmeter

• Microsoft Excel

• Grammar Experience

• Mobile devices

• Network troubleshooting

• Network installation

• Productivity software

• Microsoft Word

• Customer service (4 years)

• Data center experience

• Basic math

• VPN (2 years)

• Microsoft Windows

• Microsoft Outlook

• Construction (6 years)

• Clinical documentation

• VoIP

• Micrometer

• Heavy lifting

• Attention to detail

• Help Desk

• Computer literacy

• Programmable logic controllers

• Operating Systems

• TCP/IP

• Network Support

• Phone etiquette

• Wireless networking

• Video surveillance

• Electrical systems

• Voltmeter

• Fiber splicing

• POS

• Proofreading

• Computer operation

• IT support

• Scissor lift

• Typing

• Team management

• Electrical experience

• Experience with children

• OSHA

• Cabling

• Mechanical knowledge

• Industrial maintenance

• Network infrastructure

• AI

• Fire alarm

• Technical writing

• Management

• Electrical troubleshooting

• Networking hardware installation

• Equipment testing

Languages

• English

Certifications and Licenses

Scissor Lift Certification

CPR Certification

OSHA 30

OSHA 10

Driver's License

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