Compassionate Healthcare Administrator and CMA Pro

ERIKA LAMPKIN, CCMA

n 943-***-**** ) **********@*****.***

PROFESSIONAL SUMMARY

Compassionate and highly organized healthcare professional with 6+ years of experience supporting patient coordination, medical administration, and case management. Skilled in managing complex scheduling, verifying insurance, and maintaining accurate clinical documentation across multiple EMR systems. Recognized for delivering excellent patient service, strengthening provider relationships, and ensuring efficient, compliant, and patient-centered care.

CORE SKILLS

Patient Coordination & Scheduling • EMR Systems: Cerner, DocRX, Epic, Meditech, Agility, Certedrive • Insurance Verification & Claims Processing • HIPAA & OSHA Compliance • Case Management & Follow-Up Care

• Provider & Insurance Communication • Documentation Accuracy & Record Maintenance PROFESSIONAL EXPERIENCE

Certified Medical Assistant

Legacy Brain & Spine Neurosurgery Clinic June 2024 – September 2025

• Coordinated patient scheduling, pre-exam preparation, and post-operative care instructions.

• Supported neurosurgery providers with charting, vitals, and documentation across multiple EMRs.

• Served as primary contact for workers’ compensation patients, ensuring complete and timely claim documentation.

• Educated patients on treatment plans, recovery, and medication adherence. Unit Secretary & Trainer

Piedmont Urgent Care Feb 2023 – Feb 2024

• Managed patient records and monitored care progress using DocRX EMR.

• Processed insurance verification, billing details, and claims documentation.

• Conducted in-house lab testing and reported results to providers.

• Ensured HIPAA and OSHA compliance through regular audits and training. Patient Service Representative & Trainer

Piedmont Urgent Care Jan 2022 – Feb 2023

• Trained new staff on patient intake, EMR documentation, and compliance procedures.

• Verified insurance, processed claims, and maintained accurate patient information.

• Communicated with patients, providers, and insurers to support seamless care coordination. Registrar

Piedmont Eastside Medical Center Nov 2019 – Mar 2021

• Managed patient registration, pre-authorization, and payment processing for multiple departments.

• Verified insurance and ensured documentation accuracy in Meditech EMR.

• Provided clear and courteous assistance to patients during intake and discharge processes. CERTIFICATIONS & EDUCATION

• Certified Clinical Medical Assistant (CCMA) – National Healthcare Association

• Basic Life Support (BLS)

• High School Diploma

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