Recent Graduate Seeking Leadership Roles in Retail or Programs

TREJEN MCDOUGALD

****************@*******.*** 614-***-**** Trejen McDougald LinkedIn Cleveland, OH

Professional Summary

Motivated and adaptable recent graduate of Texas Southern University with a Bachelor of Arts in Political Science. Experienced in leadership, operations, and customer service across both nonprofit and fast-paced retail environments. Proven ability to manage teams, support ambitious standards, and deliver results through organization, communication, and hands- on problem-solving. Ready to bring energy, structure, and a results-oriented mindset to a leadership role in retail or program coordination. Professional Experience

Shift Lead

Crumbl Cookies – Canal Winchester, OH

November 2024 – June 2025

• Supervised front-of-house and back-of-house operations during assigned shifts to ensure consistent product quality and service.

• Trained and supported new team members to meet productivity, cleanliness, and safety standards.

• Managed cash handling procedures and executed daily opening/closing responsibilities.

• Resolved customer issues efficiently while supporting a positive guest experience.

• Maintained labor efficiency and workflow by delegating tasks and motivating team members.

• Ensured proper inventory rotation and minimized product waste. Program Manager

Lead The Way Learning Academy – Columbus, OH

October 2023 – October 2024

• Managed daily operations of youth-focused academic and

• enrichment programs.

• Supervised instructors, aides, and volunteers while promoting a safe and inclusive learning environment.

• Coordinated program scheduling, student enrollment, and performance tracking systems.

• Kept compliance with state and local education standards and documentation requirements.

• Led communication with families, resolving concerns with professionalism and care.

• Streamlined organization and internal processes, improving time efficiency and team coordination.

Education

Texas Southern University – Houston, TX

Bachelor of Arts in Political Science

Graduated May 2025

Key Skills

- Team Leadership & Supervision

- Retail & Food Service Operations

- Program & Event Coordination

- Customer Relationship Management

- Conflict Resolution

- Inventory & Cash Handling

- Time Management

- Regulatory Compliance

- Microsoft Office Google Workspace POS Systems

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