Strategic Operations Leader and Finance Executive

THATO MOSHAPA

COUNTRY DIRECTOR OPERATIONS & STRATEGY LEADER FINANCE & HR MANAGEMENT

P.O. Box 60584, Gaborone +267-**-***-*** ********@*****.*** LinkedIn PROFILE SUMMARY

• Proven ability to develop and execute country-level strategies aligned with global frameworks, guiding complex operations and maximizing cross-functional performance across public and private sector programs.

• Successfully led multimillion-pula budgeting and financial oversight, applying formal training in Accounting (AAT – Intermediate) to maintain fiscal discipline and full donor and audit compliance.

• Designed and implemented robust program management systems, optimizing staffing workflows, enhancing service delivery, and ensuring data-driven decision-making across national teams.

• Demonstrated excellence in human resource development, recruiting and mentoring high-performing teams, embedding feedback systems, and driving performance-based cultures.

• Deep expertise in logistics, customs clearance, procurement, and fleet management, overseeing end-to-end operations and supply chains with precision and policy alignment.

• Skilled in deploying risk management, compliance frameworks, and audit-ready reporting structures, consistently ensuring adherence to national laws, organizational policies, and international standards.

• Trusted to represent the organization at senior levels, fostering strategic partnerships through stakeholder engagement, donor liaison, and high-impact communication that opens doors and secures growth. KEY SKILLS

• Strategic Planning

• Budget Development & Financial Oversight

• Program Implementation & Evaluation

• Operations Management

• Human Resource Management

• Procurement & Supply Chain Coordination

• Contract Management

• Risk & Compliance Management

• Stakeholder & Donor Engagement

• Performance Monitoring & Reporting

• Logistics & Fleet Management

• Customs & Cross-Border Operations

• Inventory Control & Warehouse Administration

• Data Analysis & Audit Preparation

• Microsoft Office Suite (Word, Excel, Outlook, Access)

• Interfront Customs Border Solution

• Asycuda

• Auto-mate Inventory System

• Class B Driver’s License – No. 129364

PROFESSIONAL EXPERIENCE

Country Director

Workforce Staffing Botswana

Nov 2024 – Present

• Designed and executed a country-specific strategic plan aligned with global objectives to guide national operations, drawing on long-range planning, change management, and stakeholder engagement.

• Directed program development and implementation by overseeing operational frameworks, which strengthened service delivery and enabled data-driven evaluation of project outcomes.

• Monitored and controlled the national budget by applying financial oversight and compliance principles, ensuring all expenditures aligned with both internal policy and donor frameworks.

• Recruited and mentored key staff by implementing structured onboarding and growth initiatives, creating a collaborative workplace culture focused on development and accountability.

• Represented the organization during high-level stakeholder engagements, using negotiation and diplomacy to maintain trusted relationships with government agencies, donors, and partners.

• Instituted compliance and risk mitigation systems through internal policy audits, safeguarding the organization from legal and regulatory discrepancies.

• Spearheaded internal communications by formalizing reporting lines and promoting operational transparency, resulting in timely decision-making at all levels.

• Led performance monitoring through new evaluation tools, ensuring continuous learning and performance benchmarking across programs and staff functions.

Country Manager

Africa Personnel Services Botswana

Jun 2022 – Nov 2024

• Directed cross-functional teams through the execution of operational plans, aligning daily performance with strategic goals to sustain national service coverage.

• Evaluated program results using client feedback and internal audits, and translated findings into adjustments that improved placement quality and operational responsiveness.

• Managed financial planning across departments, using cost control and analysis to maintain budget integrity and donor compliance.

• Mentored department heads by facilitating coaching and feedback sessions that nurtured team ownership and enhanced performance culture.

• Advanced client retention by tailoring staffing solutions to meet organizational needs, applying consultative selling and relationship management techniques.

• Improved workflow efficiency by initiating digital tracking systems that supported timely reporting and performance analytics.

• Strengthened team collaboration through interdepartmental alignment meetings, fostering a shared understanding of organizational goals and challenges.

Acting Country Manager

Africa Personnel Services Botswana

Aug 2019 – Jun 2022

• Assumed leadership during a transitional period by stabilizing national operations, drawing on organizational planning and team reassurance to ensure uninterrupted service.

• Piloted performance metrics and revised operational dashboards to improve reporting accuracy and increase decision- making speed.

• Built staff capacity by facilitating internal promotions and recognizing high-potential talent through quarterly review systems.

• Guided crisis response planning by reallocating field personnel during resource shortages, ensuring business continuity under pressure.

• Cultivated new donor relationships by participating in business development meetings, representing the organization’s operational capabilities.

• Audited compliance with organizational standards across branches and initiated corrective actions that enhanced accountability.

• Supported cross-border operations by coordinating with regional leads and harmonizing reporting structures across multiple jurisdictions.

Operations Officer

Africa Personnel Services Botswana – Gaborone

Nov 2018 – Jul 2019

• Managed administrative and logistics processes by coordinating schedules and resources to support staffing operations across key accounts.

• Maintained data quality in documentation systems by verifying submissions and resolving discrepancies in real time.

• Supported new client acquisition by delivering operational briefings and outlining value-aligned staffing models.

• Responded to worker concerns through structured grievance handling, resulting in timely issue resolution and greater trust in management.

• Generated internal performance reports that tracked progress and informed adjustments in operational planning.

• Collaborated across departments to ensure that service delivery timelines were consistently met, drawing on coordination and follow-through.

Sales, Operations and Logistics Coordinator

FSG Limited – Gaborone

Jun 2017 – Oct 2018

• Oversaw operations across 18 branches by monitoring sales performance and implementing corrective measures that aligned with strategic sales targets.

• Coordinated procurement for tombstones and caskets through accurate forecasting and supplier liaison, ensuring timely stock availability.

• Developed budgeting and forecasting models to track profitability, contributing to more informed procurement and operations decisions.

• Led logistics planning by assigning deliveries and optimizing routes, which reduced operational delays and service complaints.

• Facilitated loss control training and documentation, embedding preventive practices into daily operations.

• Negotiated vendor contracts by applying cost-benefit analysis and leveraging supplier relationships to improve terms.

• Conducted facility audits to assess compliance and led remedial improvements across branch locations.

• Supervised performance appraisals, ensuring staff alignment with organizational objectives and identifying development opportunities.

Sales Administrator / Operations & Logistics Administrator Naledi Motors – Gaborone

Sep 2005 – May 2017

• Generated and analyzed monthly sales reports by comparing data across time periods and targets, contributing insights for strategic adjustments.

• Managed procurement of parts and vehicles by issuing purchase orders and reconciling deliveries, minimizing supply chain disruptions.

• Handled claims processing for VAT, insurance, and customs rebates, ensuring accurate documentation and timely submission.

• Led international customs clearance and documentation for vehicle imports and exports, maintaining full compliance with trade regulations.

• Executed warehouse management by conducting monthly stock takes, verifying serial data, and preparing audit packs.

• Coordinated vehicle registrations with transport authorities and ensured legal road-readiness before delivery to clients.

• Managed fleet documentation and maintained logs for all vehicles in stock, supporting traceability and asset tracking.

• Prepared financial reconciliations with accounting teams, enabling seamless audit processes and clear expenditure trails.

• Enforced warehouse security procedures and housekeeping standards to protect assets and maintain compliance. Accounts Assistant

Pelican Removals (Pty) Ltd – Gaborone

Jan 2004 – Aug 2005

• Collected outstanding debts by coordinating follow-up with clients, improving receivables and reducing aged debt.

• Reconciled bank accounts and updated cashbooks daily, ensuring timely and accurate reporting to the finance manager.

• Issued cheque requisitions and tracked payments, maintaining financial control over operational expenses.

• Matched invoices with delivery notes and purchase orders to verify transaction accuracy before ledger entry.

• Maintained vendor records and generated payment schedules, ensuring smooth relationships with suppliers.

• Oversaw fuel management records, confirming allocation accuracy and reconciling discrepancies.

• Updated petty cash ledgers and performed weekly reconciliations to maintain financial transparency. EDUCATION

Association of Accounting Technicians (AAT) – Intermediate Gaborone Institute of Professional Studies 2002

Association of Accounting Technicians (AAT) – Foundation Gaborone Institute of Professional Studies 2002

REFERENCES

Mrs. Bame Ofentse

Human Resources, Africa Personnel Services

+267-******** **@***.***.**

Mr. Kabo Moseki

Finance, Naledi Motors

+267-******* *******@************.**.**

Mr. Basker

Finance Director, FSG

+267-******* ******@***.**.**

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