Personal Assistant & Guest Relations Executive (Hotel)

Reham Ali

PA office manager to GM

CONTACT

PROFILE

A very energetic personality working in hospitality industry around fifteen years in events, weddings, conventions, conferences and guest relations operations and sales and marketing. In addition to my vast knowledge in events management especially in weddings for royal families in GCC/ME and other corporate international events. Seeking for an executive position in a multinational company to utilize my experienced food and beverages, weddings, events, conventions and conferences to assist a business in pursuing aggressive growth and/or profit maximization, would utilize my proven abilities in directing the operation for quality services, profit, growth, promotion, public relations and new business Development. Travel in Middle East: Qatar, Asia: China and

EDUCATION HISTORY

AWARDS & CERTIFICATES

Intercontinental Semiramis - Egypt, Cairo

Oberoi Pharaohs - Nile Cruises - Egypt, Cairo

Grand Sheraton Doha city

TRAINING COURSES

HASAP - CRYSTAL - FIRST AID - FIRE DRILLING SYETEM - Behavior Based Interviewing - Complaint Handling - Conflict Resolution - Communication Skills - Supervisory Development Program - Goals setting - Retention and loyalty workshop (how to retain a customer) - PR workshops - Effective Communication

WORK EXPERIENCE

JAZ Pyramids Resort- Giza - Egypt

May- 2023 till present

Guest relations manager permoted to executive

Secretary admin assistant to Gm

Guest relations manager khatab ibis travel 2023

Guest relations manager makadi grand water world hurghada 2023

Opening Nile View Zamalek Hotel Egypt- Cairo

Mar 2018 Till August 2020

PA Executive secretary and Guest relation manager

Guest Relations Manager Assistant GM

https://www.Nile-view-Zamalek.

Responsibility

The PA provides professional advisory and executive support to the General Manager.

The main duty of a Hotel manage and follow up the Hotel operation

Responsibility

The PA provides professional advisory and executive support to the General Manager.

The main duty of a Hotel manage and follow up the Hotel operation

Amarant Pyramids Hotel - Sheraton Royal Garden - Egypt

Guest Relations Manager Guest service supervisor

Nov 2017 Feb 2018

Guest Relations Manager Guest service supervisor

Responsibility

Standard job description

https://www. Amarant-pyramids-hotel

Cesar Hotel - Egypt

Guest Relations Manager

Apr 2017 – Sep 2017

Responsibility

Standard job description

https://www. Caesar-bay-resort-el-Alamein

Gabriel Hotel - Egypt

Public Relations Manager

Feb 2016 – Sep 2016

Responsibility

Standard job description

https://www. The-Gabriel.

Sheraton Grande Doha Resort & Convention Hotel - Qatar

Events, Weddings & Convention Services Coordinator

Dec 2014 – Sep 2015

Responsibility

Standard job description

https://www.katarahospitality.com/our-hotels/sheraton-resort-convention-hotel/

Semiramis Intercontinental Hotel - Egypt

Food & Beverage Guest Relations Associate

May 2008 Nov 2014

Responsibility

Standard job description

https://www. intercontinental-Cairo-Semiramis

City Stars Intercontinental Hotel - Egypt

Food & Beverage Reservations Associate

Jan 2008 – May 2008

Responsibility

Standard job description

https://www. intercontinental-city stars-com

Grand Hyatt Hotel - Egypt

Food & Beverage Reservations Supervisor

May 2006 – Dec 2007

Responsibility

Standard job description

https://www. grand-Nile-tower

Oberoi Pharaohs Cruises - Egypt

Food & Beverage Guest Relations Associate

Mar 2004 – Mar 2006

Responsibility

Standard job description

http://www.nilecruisereservationcenter.com

Americana Food - Egypt

Customer Service Team Leader

Dec 2000 – Jan 2004

Responsibility

Standard job description

https://foursquare.com/v/americana-boat

Mail: ************@*****.***

Phone number: 012********

LANGUAGES

Arabic

English

SKILLS

Executive secretary admin assistant

Guest relations manager

Guest relations VIP operation

Wedding reservation

Food & beverage reservation

Analyze online competition

Enhance Guest reviews

Recycle hotels procedures rules

Guets Recognition/Relations Program enhancement

Nile View Zamalek procedures

Executive secretary admin assistant

Guest relations manager

Guest relations VIP operation

Wedding reservation

Contact this candidate