Patient Care Assistant with Healthcare Experience
Resume:
Sonja Samilton
**** ********** ******* *** ***
Haltom, Tx 76117
*********.*****@*****.***
OBJECTIVE
Compassionate and detail-oriented Patient Care Technician with a strong dedication to providing high-quality care and support to patients. Skilled in assisting with daily living activities, monitoring vital signs, and ensuring patient comfort and safety. Seeking to leverage my clinical experience and commitment to healthcare excellence in a dynamic medical facility where I can contribute to improving patient outcomes and overall care delivery
EDUCATION
John Marshall High School
Oklahoma City, Oklahoma
SKILLS
MS OFFICE, WORD, EXCEL
EMPLOYMENT
Kroger Grocery, Fort Worth, Texas, Cashier 11/28/2023- Present Cashier
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Answer customers' questions and provide information on procedures or policies.
Help customers find the location of products.
Issue receipts, refunds, credits, or change due to customers.
Greet customers entering establishments.
US Radiology, Lewisville, Texas, Access Representative 9/2022- 11/2024
Confer with patients by telephone or in person to provide information about radiology scans
Keep records of client’s interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes are made to resolve patient’s problems.
Determine charges for services requested or arrange for billing.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Refer unresolved patients grievances to designated departments for further investigation.
Verify patients’ insurance eligibility.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
UT Southwestern Medical Center, Dallas, Texas, Customer Service Representative 07/2020-1/2023
Confer with patients by telephone or in person to provide information about appointments and billing
Keep records of client’s interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve patient’s problems.
Determine charges for services requested or arrange for billing.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Refer unresolved patients’ grievances to designated departments for further investigation.
Verify patients’ insurance eligibility.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Baylor Scott & White Institute for Rehabilitation, Dallas, Texas Dietary Aide 2/2019- 2/2020
Observe and monitor patient food intake and body weight, and report changes, progress, and dietary problems to dieticians.
Conduct nutritional assessments of individuals, including obtaining and evaluating individuals' dietary histories, to plan nutritional programs.
Prepare a major meal, following recipes and determining group food quantities.
Supervise food production or service or assist dietitians or nutritionists in food service supervision or planning.
Plan menus or diets or guide individuals or families in food selection, preparation, or menu planning, based upon nutritional needs and established guidelines. Develop job specifications, job descriptions, or work schedules.
Attend interdisciplinary meetings with other health care professionals to discuss patient care.
Provide dietitians with assistance researching food, nutrition, or food service systems.
Select, schedule, or conduct orientation or in-service education programs.
Analyze menus or recipes, standardize recipes, or test new products.
Determine food and beverage costs and assist in implementing cost control procedures.
Refer patients to other relevant services to provide continuity of care.
Deliver speeches on diet, nutrition, or health to promote healthy eating habits and illness prevention and treatment.
Volunteer of America Healthcare, Eulyss, Texas, CAN Direct Support Staff, May 2018- April 2020
Turn or reposition bedridden patients.
Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
Feed patients or assist patients to eat or drink.
Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.
Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.
Remind patients to take medications or nutritional supplements.
Review patients' dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet.
Undress, wash, and dress patients who are unable to do so for themselves.
Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine.
Lift or assist others to lift patients to move them on or off beds, examination tables, surgical tables, or stretchers.
Supply, collect, or empty bedpans.
Communicate with patients to ascertain feelings or need for assistance or social and emotional support.
Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities.
Wash, groom, shave, or drape patients to prepare them for surgery, treatment, or examination.
Prepare or serve food trays.
Change bed linens or make beds.
Right at home healthcare agency, Oklahoma City, OK Nov 2017- May 2018 CAN Home Health Aide,
Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
Bathe patients.
Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.
Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.
Check patients' pulse, temperature, and respiration.
Provide patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness.
Perform a variety of duties as requested by client, such as obtaining household supplies or running errands.
Direct patients in simple prescribed exercises or in the use of braces or artificial limbs.
Massage patients or apply preparations or treatments, such as liniment, alcohol rubs, or heat-lamp stimulation.
Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine.
Care for children with disabilities or who have sick parents or parents with disabilities.
Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship.
McBride Orthopedic Hospital- Oklahoma City, Ok Admissions Clerk, September 2013- September 2017
Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
Interview patients or their representatives to identify problems relating to care.
Refer patients to appropriate health care services or resources.
Maintain knowledge of community services and resources available to patients.
Explain policies, procedures, or services to patients using medical or administrative knowledge.
Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.
Provide consultation or training to volunteers or staff on topics, such as guest relations, patients' rights, or medical issues.
Analyze patients' abilities to pay to determine charges on a sliding scale.
Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.
Collect and report data on topics, such as patient encounters or inter-institutional problems, making recommendations for change when appropriate.
Teach patients to use home health care equipment
Midwest City Regional Hospital, Midwest City, Ok- Phlebotomist March 2009- September 2013
Dispose of contaminated sharps, in accordance with applicable laws, standards, and policies.
Organize or clean blood-drawing trays, ensuring that all instruments are sterile and all needles, syringes, or related items are of first-time use.
Draw blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
Match laboratory requisition forms to specimen tubes.
Dispose of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies.
Conduct standards tests, such as blood alcohol, blood culture, oral glucose tolerance, glucose screening, blood smears, or peak and trough drug levels tests.
Collect specimens at specific time intervals for tests, such as those assessing therapeutic drug levels.
Process blood or other fluid samples for further analysis by other medical professionals.
Provide sample analysis results to physicians to assist diagnosis.
Enter patient, specimen, insurance, or billing information into computer.
Document route of specimens from collection to laboratory analysis and diagnosis.
Draw blood from capillaries by dermal puncture, such as heel or finger stick methods.
Conduct hemoglobin tests to ensure donor iron levels are normal.
Transport specimens or fluid samples from collection sites to laboratories.
Collect fluid or tissue samples, using appropriate collection procedures.
Explain fluid or tissue collection procedures to patients.
Train other medical personnel in phlebotomy or laboratory techniques.
Perform saline flushes or dispense anticoagulant drugs, such as Heparin, through intravenous (IV) lines, in accordance with licensing restrictions and under the direction of a medical doctor.
Administer subcutaneous or intramuscular injects, in accordance with licensing restrictions.
Draw blood from arteries, using arterial collection techniques.
Monitor blood or plasma donors during and after procedures to ensure health, safety, and comfort.
Determine donor suitability, according to interview results, vital signs, and medical history.
Calibrate or maintain machines, such as those used for plasma collection.
Serve refreshments to donors to ensure absorption of sugar into their systems.
References available upon request
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