Patient Services & Administrative Specialist
Resume:
Melissa Jones
Huntsville, AL *****
*********@*****.***
Professional Summary
Customer service-oriented,skilled in greeting patients, scheduling appointments and preparing patient charts. Administrative Assistant experienced at registering patients, scheduling appointments and recording and filing patient medical records. Enters orders and information quickly and accurately. Dedicated Customer Service
Representative motivated to maintain customer satisfaction and contribute to company success. Strong communication and collections skills
Authorized to work in the US for any employer
Work Experience
Office Representative / scheduler / phone Rep
Registration-Huntsville, AL
January 2009 to Present
• Evaluated the accuracy of provider charges, including dates of service, procedures, level of care, locations, diagnoses, patient identification and provider signature. Posted charges, payments and adjustments. Consistently informed patients of their financial responsibilities prior to services being rendered. Remained up-to-date with all insurance requirements, including the details of patient financial responsibilities, fee-for-service and managed care plans. Arranged and assisted with hospital admissions. Acquired insurance authorizations for procedures and tests ordered by the attending physician. Completed registration quickly and cordially for all new patients. Scheduled patient appointments. Accurately entered procedure codes, diagnosis codes and patient information into billing software. Consistently ensured proper coding, sequencing of diagnoses and procedures. Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information. Analyzed and interpreted patient medical and surgical records to determine billable services. Con. Confirmed patient information, collected copays and verified insurance. Strictly followed all federal and state guidelines for release of information. Directed patient flow during practice hours, minimizing patient wait time. Acquired insurance authorizations for procedures and tests ordered by the attending physician. Maintained complete confidentiality in accordance with organization and legal requirements. Kept department clean, organized and professional.
Obtained information by contacting appropriate personnel or patients. Scanned incoming documentation. Pulled patient charts for upcoming appointments. Typed medical orders for procedures and laboratory tests. Disseminated information to correct department, individual or outside location. Followed-up with insurance companies and individuals to resolve discrepancies. Receptionist
Crestwood Health Care Center-Huntsville, AL
November 2022 to October 2025
Kitchen Manager
Hampton Cove Christian Academy-Huntsville, AL
January 2004 to 2006
I 1. I planned and ordered all meals and snacks for school . As well prepared, scheduled and served breakfast lunch and snacks .
I also got my cdl license, to take children to all field trips, for the school Education
General Studies (High school diploma)
East Limestone High School-Huntsville, AL
Skills
• Client relations
• Internal employee customer service
• Medical Office Experience
• EMR systems
• Experience Administering Injections
• Phone etiquette
• Insurance eligibility verification
• Problem resolution ability
• Phone customer support
• Perform well in high-demand, fast-paced environments
• Computer literacy
• Insurance Verification
• Medical terminology
• HIPAA compliance
• Medical Scheduling
• Customer support experience within hospitality industry
• Microsoft Office
• Documentation review
• Kitchen Management Experience
• Patient charting
• Email customer support
• Patient-focused care
• Team player with positive attitude
• Client services
• Phone call management
• Electronic Medical Record (EMR) software
• Medical receptionist
• Organizational skills
• Improving customer support response time - Customer support response time improved (21-30%)
• Customer support experience within healthcare industry
• Customer service video conferencing
• Customer service
• Clerical experience
• Microsoft Excel
• Microsoft Teams
• HIPAA
• Maintains strict confidentiality
• Typing
• Freshdesk
• Google Workspace
• English
• Cheerful and energetic
• Customer support specialist experience
• Individual consumer customer service
• Live chat
• Managing customer accounts
• Customer training
• Microsoft Dynamics 365
• ServiceNow
• Hospital Experience
• Communication skills
• Patient/family focused
• Customer support - Customer support experience (More than 20 years)
• Strong work ethic
• Medical Billing
• Computer skills
• Insurance processing
• Medical billing software
• SMS customer support
• Work well independently
• Customer friendly
• Health insurance processing
• Billing issue inquiries
• Managing teams in a customer support role - Largest customer support team managed (6-10 team members)
Certifications and Licenses
BLS Certification
Contact this candidate