Human Capital Workforce Planning

Tracy Hilliard, M.S., HCS, HRCM

Senior Human Capital Advisor Workforce Planning Strategist HR Technology & Analytics Leader

Acworth, GA 404-***-**** ️ ************@*****.***

linkedin.com/in/tracy-hilliard-m-s-hcs-cmhr-6820089

PROFESSIONAL SUMMARY

Strategic and results-driven human capital executive with 25+ years of experience leading enterprise-wide HR transformation, workforce planning, recruitment, and employee engagement in complex federal agencies. Proven track record in aligning talent strategies with mission outcomes, implementing HR technologies (e.g., ServiceNow HRSD, QuickHire, Capital HR), and fostering inclusive hiring practices. Adept at driving performance through data analytics, cross-functional leadership, and continuous improvement. Recognized for pioneering CDC's workforce analytics dashboard, co-leading enterprise hiring plans, and championing DEIA and disability hiring initiatives.

CORE COMPETENCIES

- Strategic Workforce Planning & Succession Management

- Talent Acquisition, Outreach & DEIA Programs

- HR Service Delivery (HRSD) Implementation

- Employee Engagement & Survey Analytics

- Executive Coaching & Change Management

- HR Systems Optimization & Automation

- Policy Development & Compliance (HCAAF, OPM, DOD)

- Data-Driven Decision Making (Power BI, Survey Tools)

EXPERIENCE HIGHLIGHTS

Centers for Disease Control and Prevention (CDC), Atlanta, GA

Director, Data Analytics & Automation Activity Nov 2021 – Present

Lead enterprise HR analytics and automation strategies to enhance efficiency and workforce insight.

Spearheaded implementation of ServiceNow HRSD to streamline case management and service delivery.

Supervise a team of analysts supporting workforce planning, hiring forecasts, and reporting dashboards.

Partnered with IT and HR to automate manual data processes, reducing processing time by 30%.

Directed the HRET Academy modernization initiative to align training with workforce optimization goals, using Kirkpatrick evaluation feedback to enhance program design and delivery.

Led analysis of survey data and employee listening sessions; synthesized results into an 8-page report to streamline training operations and support agency-wide decision-making.

Developed and deployed a Power App-based probationary decision tree, automating eligibility validation and reducing HR processing burden.

Expanded reach of no-cost training programs while maintaining high quality standards, enabling broader employee upskilling across CDC.

Facilitated workforce data and systems training to strengthen data literacy and support self-service HR analytics among employees.

Supported federal downsizing readiness by designing surge staffing tools and presenting mock RIF scenarios aligned with executive directives.

Senior Human Capital Advisor (GS-15) Oct 2012 – Oct 2021

Advised CDC executive leadership on strategic human capital initiatives across recruitment, workforce engagement, and talent planning.

Oversaw the Employee Viewpoint Survey program, increasing participation by 28% and elevating CDC to a top federal workplace.

Led development of the CDC recruitment website and established the agency’s first HR data dashboards.

Chief, Human Capital Planning Branch (GS-15) Oct 2010 – Oct 2012

Directed agency-wide workforce and succession planning, outreach, and human capital policy alignment.

Designed recruitment initiatives that earned two 2nd place HHS HCMD Awards for Innovation.

Developed and implemented CDC’s Strategic Human Capital Management Plan (SHCMP).

Human Capital Advisor (GS-14) Jan 2008 – Sept 2010

Created strategic hiring plans and succession frameworks to close occupational gaps.

Co-authored CDC's Hispanic Recruitment Plan and Leadership Succession Strategy.

Initiated SRTS (Strategic Recruitment Tracking System) to improve applicant diversity tracking.

Previous HR Leadership Roles at CDC, OPM, and Department of the Army (1995–2008)

Supervised large-scale HR operations across classification, staffing, and employee relations.

Served as lead federal auditor and accountability expert for DoD.

Led multiple implementations of RESUMIX and developed agency-wide DE programs.

EDUCATION

University of Nebraska at Omaha

M.S., Industrial-Organizational Psychology, GPA: 3.92

B.A., Psychology, Magna Cum Laude, GPA: 4.0

CERTIFICATIONS & TRAINING

- Human Capital Strategist (HCS)

- Human Capital Institute for HR Change Management (HRCM)

-Diversity and Inclusion Certificate, Cornell University

- Diversity, Equity and Inclusion in the Workplace Certificate, USF

- USDA Executive Leadership Development Program

- Management Seminar Graduate, CDC

PROFESSIONAL AFFILIATIONS

Society for Human Resource Management (SHRM) – Member

SELECT AWARDS & RECOGNITION

-Multiple Federal Performance & Cash Awards (2007–2025)

-CDC HRO Honor Award, Partnership 2019

-CDC OCOO Honor Award, HRO Partnership 2018

-CDC HRO Honor Award, Partnership 2018

-CDC OCOO Honor Award, HRO Partnership 2017

2nd Place Winner, DoD HCMD Awards – Recruitment & Technology 2012

-Finalist, HHS Innovates 2011

-ASTD “Champions of Learning” Award 2011

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