Customer Service Sales
Resume:
PROFESSIONAL SUMMARY
Dedicated professional with expertise in customer service,
appointment scheduling, and cost estimation, ready to leverage strong organizational skills and warranty processing experience to excel as a Service Advisor. Proven ability to communicate effectively with clients and enhance service sales. Seeking to contribute to a dynamic team and ensure customer satisfaction. EXPERIENCE
Autocare Service Writer
August 2023 - Present Walmart, Checotah, OK
Food and Beverage Server
April 2023 - June 2023 Lucky Star Casino, Canton, OK
Developed estimates by determining prices and charges for materials, supplies and labor.
•
Verified warranty and service contract coverage by examining records and papers and explaining provisions and exclusions.
•
Reviewed work orders for completeness and accuracy prior to customer billing.
•
Answered phone calls from potential customers to schedule appointments for services or parts sales.
•
Ensured that all paperwork related to vehicle maintenance was completed accurately and efficiently.
•
Created repair orders based on customer needs and concerns, dispatching orders to proper technicians.
•
Demonstrated ability to effectively communicate with customers and colleagues in a professional manner.
•
Exhibited proficiency in using computer systems for data entry and retrieval purposes.
•
Utilized problem-solving techniques to quickly identify customer needs and respond accordingly.
•
Developed strong communication and customer service skills while working as a Food and Beverage Server in a fast-paced environment.
•
Utilized knowledge of ingredients in menu items to provide customers with accurate information about their meals.
•
Performed cashiering functions by closing checks and preparing end-of-shift paperwork.
•
Maintained cleanliness standards in the dining room by wiping down tables after each seating.
•
• Prepared drinks by following recipes and preparation techniques. CONTACT
************@*****.***
Checotah, OK 74426
SKILLS
• Warranty processing
• Customer service
• Customer service expertise
• Effective writing
• Estimating costs
• Strong organization
• Communicating with clients
• Product and service sales
• Cost estimates
• Processing warranties
• Service upsells
• Appointment scheduling
MYKENZIE RIDLEY
Main Cage Cashier
October 2022 - March 2023 Hard Rock Hotel and Casino, Catoosa, OK
Cash Ops Supervisor
March 2022 - June 2022 Stonewolf Casino, Pawnee, OK Main Bank Cashier
May 2021 - March 2022 Osage Casino, Tulsa, OK
Greeted customers warmly upon arrival and provided them with menus that highlighted daily specials.
•
Developed effective strategies for resolving customer disputes in a professional manner.
•
Processed cash, credit card and check payments accurately and efficiently with Point of Sale systems.
•
Ensured compliance with security procedures regarding cash handling practices at all times.
•
Provided excellent customer service while interacting with customers in a courteous and friendly manner.
•
Performed accurate accounting functions such as counting money, cashing checks, issuing change orders and making deposits.
•
Identified opportunities for improving operational processes related to the main cage area.
•
Inventoried, balanced and reconciled daily transactions in accordance to company policies.
•
Trained new employees on company policies, procedures and work ethics.
•
Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
•
Delegated tasks to team members according to individual strengths.
•
Worked closely with upper management to develop strategies for improving operational efficiency within the department.
•
Oversaw the training of new employees on job responsibilities and expectations.
•
• Motivated employees to reach highest professional potential. Communicated employee, customer and workplace needs to managers.
•
Accurately processed customer transactions, including deposits, withdrawals and check cashing.
•
Monitored ATM machines for any malfunctions or errors in order to ensure proper functioning.
•
Demonstrated strong organizational skills while balancing cash drawers at the end of each shift.
•
• Processed jackpots for the guests.
Maintained high level of accuracy when counting money and verifying receipts.
•
Ensured compliance with local banking laws, regulations and guidelines.
•
Editorial Assistant
February 2020 - October 2020 Ruth Kelly Studios, Muskogee, OK Trained new employees on bank policies, processes, procedures and regulations.
•
Performed daily audits on bank accounts for discrepancies or frauds.
•
Paid out winnings to guest as a Cage cashier prior to moving to the main bank to process jackpots
•
• Reconciled the bank before and after shift for variances.
Assisted in the design process by providing feedback on layout concepts and visuals used in publications.
•
• Created yearbooks from start to finish.
• Created the covers for the yearbooks.
• Sewed all the books together and boxed them up or delivery. EDUCATION
Associate in Arts (A.A.) in Pre Law Candidate
Expected graduation May 2026
Connors State College, Warner, Ok
Associate in Science (A.S.) in Multidisciplinary Studies in S.T.E.M. Candidate
Expected graduation May 2026
Connors State College, Warner, Ok
High School Diploma
May 2017
Canton High School, Canton Oklahoma
Associate in Science (A.S.) in Criminal Jusitce
Northwestern Oklahoma State University, Alva, OK, US CERTIFICATIONS
• Liquor License
Contact this candidate