Customer Service Insurance Agent
Resume:
S S
Shamari Skinner
Professional Summary
Proven Licensed Insurance Agent with a track record of enhancing client satisfaction and retention at TTEC through expert insurance product knowledge and exceptional client relationship management. Skilled in negotiation and customer service, consistently achieving positive outcomes in high-pressure environments. Demonstrates critical thinking and teamwork, driving success in fast-paced settings. Work History
Wells Fargo - Fraud & Claims Operations Representative-Inbound Charlotte Nc
05/2025 - Current
TTEC - Licensed Insurance Agent
Charlotte, NC
10/2023 - 02/2025
Reviewed and processed claims to ensure compliance with company policies and regulations.
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Managed high-volume claim submissions, maintaining accuracy and minimizing processing delays.
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Developed streamlined processes for claim handling, improving turnaround times and customer satisfaction.
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Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
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Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
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Developed strong relationships with clients, facilitating trust and open communication during the claims process.
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Provided exceptional customer service, addressing concerns and resolving issues promptly.
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● Calculated quotes and educated potential clients on insurance options. Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
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Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
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Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
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**************@*****.***
Charlotte, NC 28273
Skills
● Insurance sales expertise
● Insurance product expertise
● Client relationship management
● Client account management
● Client retention
● Policy adjustment
● Customer service
● Customer follow-up
● Licensed insurance agent
● Auto insurance
● Quotes and sales
● Upselling
● Policy renewals
● Negotiation
● Cold calling
● Negotiation abilities
● Critical thinking
● Data entry
● Policy changes
● Customer engagement
● Property and casualty insurance
● Call center customer service
● Billing inquiries
● Customer account review
● Upselling and cross selling
● Documentation skills
● Persuasion techniques
● Customer relations
● Decision-making
● Microsoft office
● Analytical and critical thinking
● Information protection
● Strategic planning
Charter Communications, Spectrum - Retention Specialist Charlotte, NC
09/2021 - 06/2023
Compass Group - Cashier/Food Service Worker
Charlotte, NC
06/2020 - 08/2021
Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
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Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.
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Attended continuing education courses and workshops to gain additional insurance industry knowledge.
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Streamlined the claims process for clients, ensuring prompt resolution and payment of claims.
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Responded to customer calls swiftly to resolve issues and answer questions.
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Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
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Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
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Negotiated contract renewals, securing continued business partnerships with satisfied clients.
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Built constructive customer relationships to improve loyalty and recommendations.
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Conducted regular account reviews, addressing concerns and presenting solutions to retain customers.
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Boosted revenue through upselling and cross-selling opportunities during customer interactions.
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Processed transactions efficiently to maintain a smooth checkout experience.
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Assisted customers in locating products, enhancing shopping experience.
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Improved customer satisfaction by quickly addressing inquiries and resolving issues.
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Maintained clean and organized checkout area for enhanced store presentation.
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Handled cash and credit transactions accurately to ensure balanced registers.
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Handled customer inquiries and resolved issues to ensure a positive shopping experience.
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Greeted customers entering store and responded promptly to customer needs.
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Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
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Mentored new employees on cashier duties and best practices, improving overall staff performance.
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● Willingness to learn
● Teamwork
● Problem-solving
● Time management
● Attention to detail
● Problem-solving abilities
● Multitasking
● Reliability
● Workplace safety
● Excellent communication
● Organizational skills
● Active listening
● Effective communication
● Training and mentoring
● Adaptability and flexibility
● Self motivation
● Interpersonal skills
● Customer assistance
● Cash handling
● Cleaning and sanitizing
● Team collaboration
● Customer service excellence
● Cash register operation
● Written and verbal communication
● Order taking
● Professionalism and courtesy
● Payment processing
● Product restocking
● Conflict resolution
● Product knowledge
● POS system operations
● Order packaging
● Point of sale operation
● Empathy and patience
● Basic math
● Online orders preparation
● Honest and dependable
● Positive attitude
● Strong work ethic
● Strong communication skills
● Positive attitude and energy
● Team oriented
● Fast-paced environment
● Flexible schedule
● Working quickly
● Productivity and efficiency
● Working with diverse people
● Order taking accuracy
● Efficient food preparation
● Menu memorization
IKEA - Food Service Worker
Charlotte, NC
02/2019 - 08/2019
Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
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Made food according to standard recipes with requested changes for customer satisfaction.
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Prepared and served various food and drink items to customer specifications in fast-paced environments.
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Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
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Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
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Maintained clean, trash-free workspaces to maximize productivity and safety.
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Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
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Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
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Maintained safety standards by properly handling food and adhering to sanitation guidelines.
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Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
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● Greeted customers at counter to fulfill requests and answer questions. Prepared and served various food and drink items to customer specifications in fast-paced environments.
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Made food according to standard recipes with requested changes for customer satisfaction.
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Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
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Delivered exceptional service by promptly addressing customer concerns and special requests.
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Set up and broke down food service lines quickly to maintain service flow.
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Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
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Verified prepared food met standards for quality and quantity before serving to customers.
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● Quality control
● Basic mathematics
● Food assembly
● Food storage practices
● ServSafe
● Plating and portion control
● Buffet setup and maintenance
● Hot table management
● Friendly and outgoing
● Temperature control
● Supply ordering
● Food rotation
● Hospital standards
● Food labeling
Education
06/2014
E.C.Glass High School
Lynchburg, VA
High School Diploma: Gender Studies
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