Customer Service Satisfaction
Resume:
CANDY HERNANDEZ
PROFESSIONAL SUMMARY
*Knowledgeable with solid background in developing engaging lesson plans and fostering positive learning environment. Successfully guided students to achieve academic milestones through innovative teaching methods. Demonstrated proficiency in classroom management and curriculum development.
*Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
*Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
CORE SKILLS
Financial Sales & Client Account
Management
• Customer Service & Relationship
Building
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• Instruction & Training Delivery • Accuracy & Attention to Detail
• Data analysis • Skilled in word,powerpoint,excel
• FLUENT IN [English and Spanish] • Monthly reporting
• Cash management • Parent-teacher communication
• Growth mindset • Public speaking
• Conflict resolution
WORK HISTORY
November 2020 - Current
IDEA Public Schools - Teacher, Brownsville, TX
• Designed engaging lesson plans aligned with curriculum standards. Implemented classroom management strategies to foster a positive learning environment.
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Assessed student performance and provided constructive feedback for improvement.
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Collaborated with colleagues to develop interdisciplinary projects enhancing student engagement.
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• Utilized educational technology tools to support diverse learning needs and styles. *****************@*****.**
m
Brownsville, TX 78520
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EDUCATION
Bachelor of Arts,
Interdisciplinary Studies
The University of Texas At
San Antonio, San Antonio, TX
May 2019
Graduate 2019
• GPA3.2
LANGUAGES
Spanish
Full Professional
English
Full Professional
September 2018 - May 2020
Tax Free Shopping - Sales Representative, San Marcos, TX Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
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Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
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• Managed a high volume of client accounts with accuracy and attention to detail. Provided instruction in core academic subjects, such as math, science, language arts, and social studies.
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