Customer Service Administrative Assistant

ONEIL ALEXANDER

**************@*****.*** 347-***-**** Brooklyn, NY 11233

Administrative professional with extensive experience in excelling at claims processing, office management, and customer service. Data management and conflict resolution, I consistently ensure compliance and accuracy while fostering strong client relationships. Proven ability to multitask as well as prioritize tasks effectively, enhancing operational efficiency and achieving timely resolutions. Lead development

Judgment and decision-making

Data collection

Customer service

Organizational skills

Time management

Conflict resolution

Regulatory compliance

Inventory supplies

Highly organized

Administrative procedures

Administrative Assistant/Claims Support Representative Hereford Insurance Company - Queens, NY 06/2024 - 07/2025

Claims Processing: Efficiently processed and tracked insurance claims, ensuring accuracy, compliance with company policies, and regulatory requirements.

Customer Support: Provided exceptional service to policyholders by addressing inquiries, resolving issues, and guiding them through the claims process.

Data Management: Maintained and updated claim files, databases, and records, ensuring all documentation was organized and easily accessible.

Communication: Liaised between claimants, adjusters, and other stakeholders to facilitate smooth claim resolution, and timely follow-ups.

Document Preparation: Drafted and reviewed claim-related correspondence, reports, and forms for accuracy and completeness.

Problem-Solving: Investigated and resolved discrepancies or delays in claims, collaborating with team members to ensure fair, and efficient outcomes.

Multitasking: Managed high-volume workloads while prioritizing urgent claims, and maintaining attention to detail. Managed incoming calls while providing information, transferring callers to appropriate personnel, and overseeing daily office operations, while maintaining office supplies inventory to ensure efficient workplace functionality. Customer Service Administrative Assistant Johnson Brothers Liquor Company - Brooklyn, NY 05/2022 - 04/2023 Built and maintained excellent customer relationships through timely response to inquiries and unusual requests. Processed customer orders accurately and within agreed timeframes to meet service standards. Managed phone and email correspondence and handled incoming and outgoing mail and faxes. Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Worked with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

Maintained up-to-date knowledge of product and service changes. Professional Summary

Skills

Work History

Responded to customer requests for products, services, and company information. Established administrative work procedures to track staff's daily tasks. Insurance Claims Investigator American Transit Insurance Company - Brooklyn, New York 07/2016 - 05/2022 Interviewed claimants and witnesses to gather factual information. Conducted comprehensive interviews of witnesses and claimants to gather facts and information. Prepared affidavits and documents for managers or legal personnel. Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors. Worked with private investigators and attorneys on preparation of evidence, witness statements and other documentation in preparation for trial.

Reviewed and analyzed suspicious and potentially fraudulent insurance claims. CSI (College of Staten Island) Staten Island, NY, United States 2017 Bachelor's Degree: Psychology Childhood Development Kingsborough Community College Brooklyn, NY, United States 2014 Associates Degree: Mental Health & Human Resource

Education

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