Data Entry Customer Service

LaDana Hyman

Houston, TX ***** 346-***-**** ******.*****@*****.***

Professional Summary

Results-driven and detail-oriented professional with over 10 years of experience in customer service, data entry, operations, and administrative support. Highly proficient in digital systems and modern office technology, with advanced skills in Microsoft Office Suite (Word, Excel, Outlook, Teams) and CRM platforms. Demonstrates strong organizational and communication skills with the ability to type over 40 words per minute while maintaining accuracy and efficiency. Dedicated to delivering exceptional service, optimizing workflows, and supporting company objectives.

Core Skills

Customer Service & Client Support

Data Entry & Recordkeeping

CRM & Ticketing Systems (Salesforce, Zendesk, Arise Platform)

Microsoft Office Suite (Word, Excel, Outlook, Teams)

Administrative & Operations Support

Typing Speed: 40+ WPM

Communication & Problem Solving

Call Center & Remote Support

Reporting & Documentation Accuracy

Time Management & Multi-tasking

Professional Experience

Operations Supervisor — Lifetime Fitness – Houston, TX (Sep 2023 – Apr 2025)

Managed daily operations, ensuring compliance, safety, and service excellence.

Conducted facility inspections, performed data entry, scheduling, and report tracking.

Trained and supervised staff while maintaining operational efficiency.

Recognized as Performer of the Month for leadership and productivity.

Customer Service Representative — Arise Platform (Remote) (Jul 2019 – May 2022)

Handled high-volume inbound calls for roadside assistance and account inquiries.

Entered customer data accurately into multiple CRM and call management systems.

Resolved customer issues promptly, maintaining excellent satisfaction ratings.

Utilized Microsoft tools and web-based systems to manage tickets and track resolutions.

Licensed Independent Insurance Agent — Primerica – Houston, TX (Nov 2021 – Dec 2022)

Provided client support, processed applications, and updated digital records.

Maintained compliance with data accuracy standards and regulatory guidelines.

Promoted to District Leader for exceptional client management and team performance.

Lead Quality Control Inspector — Bella Foods – Houston, TX (Apr 2017 – May 2018)

Collected and entered inspection data into spreadsheets and quality databases.

Generated detailed QA reports and ensured compliance with production standards.

Awarded Employee of the Quarter for data accuracy and performance excellence.

Group Fitness Instructor — LA Fitness – Houston, TX (May 2022 – Present)

Designed and led engaging group fitness sessions with excellent client communication.

Recorded class data, attendance, and progress tracking in internal systems.

Ensured a safe and positive experience for all participants.

Call Center Agent — Xerox – Houston, TX (Apr 2012 – May 2014)

Assisted customers with billing, account setup, and troubleshooting.

Documented each interaction in CRM systems with accuracy and clarity.

Consistently exceeded quality assurance and call handling metrics.

Assistant Manager — Family Dollar – Houston, TX (Oct 2010 – Jun 2012)

Managed staff schedules, handled inventory data entry, and processed reports.

Provided top-tier customer service and ensured compliance with company standards.

Education

High School Diploma — Craigmont High School, Memphis, TN

Certifications

CPR/AED Certified

Zumba Certified Instructor

First Aid Certified

Advanced Group Fitness Instructor (Valid through Aug 2024)

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