Customer Service Specialist
Resume:
Resaun Daniels
North Las Vegas, NV *****
***************@*****.***
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
IntouchCX-Las Vegas, NV
August 2021 to February 2024
• Maintained a high level of professionalism when dealing with difficult customers.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Implemented innovative methods for streamlining the customer service process.
• Answered customer inquiries via phone, email, and chat.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Developed positive relationships with customers through friendly interactions. Guest Room Attendant
MGM Signature-Las Vegas, NV
May 2018 to December 2021
• Greeted guests upon arrival and provided assistance with luggage.
• Responded to guest inquiries regarding dining options, transportation or recreational activities.
• Verified that all appliances were functioning properly before completing assignments.
• Maintained a professional appearance while on duty by adhering to uniform standards.
• Ensured guest rooms were clean and comfortable, changed linen and restocked amenities.
• Disinfected surfaces regularly using appropriate cleaning materials.
• Cleaned bathrooms including sinks, showers and tubs, toilets and floors.
• Stored linens properly in designated areas according to established procedures.
• Replenished bathroom supplies such as towels, soaps, shampoos and conditioners.
• Addressed guest complaints promptly and professionally.
• Assisted with special requests from VIP guests when needed.
• Inspected all assigned areas for cleanliness, safety hazards, damages or maintenance issues.
• Checked room status daily to ensure accuracy of records in the property management system.
• Vacuumed, dusted and polished furniture in common areas, hallways and waiting areas at elevators.
• Replenished each guest room with water glasses, toiletries and paper products. Picker/Packer
Amazon Fulfillment Associates-Las Vegas, NV
December 2016 to June 2018
• Used appropriate personal protective gear when handling hazardous materials.
• Stored inventory in designated locations within the warehouse facility based on size, type.
• Reported any damaged items immediately to supervisors so they could be replaced quickly.
• Utilized hand-held scanners to scan barcodes and enter data into the system.
• Inspected merchandise for damages or defects prior to packaging it up for shipping out.
• Followed safety regulations while working with hazardous materials such as chemicals or flammable liquids.
• Maintained a clean and organized work area throughout the shift. Cashier and Customer Service
Ross Dress For Less-Las Vegas, NV
June 2011 to October 2016
• Greeted customers and answered any questions they had about the store's products and services.
• Balanced daily transactions on a computerized point-of-sale system.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Conducted price checks for special orders or discounts as requested by customers.
• Organized promotional displays or arrange merchandise on counters or tables to promote sales.
• Followed company security procedures for handling large sums of money.
• Issued receipts, refunds, credits or change due to customers.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
• Processed returns and exchanges of merchandise in accordance with store policies.
• Accepted cash and credit card payments, issued receipts and provided change.
• Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
• Delivered high level of customer service to patrons using active listening and engagement skills. Waitress
IHOP-Las Vegas, NV
July 2009 to June 2010
Greeted customers upon arrival, taking food and drink orders, exceptional, friendly, and fast service. Assisted guest in making choices an informative way. Closing duties included restocking items and making sure store was clean.
Sorter
Goodwill Industries-Las Vegas, NV
April 2007 to November 2009
Taking in clothes from donations, sort them out, put pants,shirts and dresses on hangers and then put them out on the store floor.
Education
Diploma
Mojave High School - Las Vegas, NV
2002 to 2006
Skills
• excellent customer service (8 years)
• work well with others (8 years)
• great communication skills. (8 years)
• handling pressure well (8 years)
• Customer Service (8 years)
• Food Service (4 years)
• Crew Member
• Packaging
• Warehouse Experience
• Order Picking
• Cooking
• Serving Experience
• Shipping & Receiving
• Pallet Jack
• Load & Unload
• Customer service
• Data entry
• Microsoft Excel
• Organizational skills
Certifications and Licenses
food handler certificate
Assessments
Customer service — Proficient
April 2021
Identifying and resolving common customer issues
Full results: Proficient
Call center customer service — Proficient
April 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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