El Paso Customer Service
Resume:
JESUS
TERRAZAS
*******@*****.***
EL PASO, Texas 79948
Experienced professional specializing in client relations and logistics, with a strong background at ACERTUS. Demonstrated ability to optimize operations while maintaining strict safety standards. Proficient in emergency response and effective in high-pressure environments, leading to increased customer loyalty. Focused on achieving results and elevating customer satisfaction consistently.
PROFESSIONAL SUMMARY
SKILLS
• Emergency response training
• Supply chain management
• Client relations
• Navigation expertise
• Safety compliance
• Driving skills
Flexibility in dynamic
environments
•
Bowie High School
El Paso, TX • 05/1987
High School Diploma
Possessed a Texas real estate, a
license from 2005 to 2015.
EDUCATION
ACERTUS - Transporter
El Paso, TX • 09/2023 - Current
Streamlined transporting of fleet vehicles nationwide for multiple national companies.
Ensured compliance with safety protocols and road regulations during transport operations.
Managed logistics for drivers covering extensive national routes. Charter Spectrum - Customer Service Representative El Paso, TX • 02/2021 - 10/2022
Century 21 - Realtor
El Paso, TX • 05/2005 - 08/2019
WORK HISTORY
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
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Responded to customer requests for products, services, and company information.
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Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
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Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
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Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
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Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
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Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
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Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
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Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
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Market Warehouse Furniture - Sales Associate
El Paso, TX • 06/2014 - 03/2019
West Corporation - Customer Service Representative El Paso, TX • 12/2009 - 04/2017
Managed incoming calls providing assistance with bail concerns while troubleshooting technical and service challenges for telecommunications services
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
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Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
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• Built relationships with customers to encourage repeat business. Managed returns, exchanges and refunds in accordance with store policy.
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Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
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• Prepared merchandise for sales floor by pricing or tagging. Helped customers locate products and checked store system for merchandise at other sites.
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Answered customer questions about sizing, accessories, and merchandise care.
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Provided positive first impressions to welcome existing, new, and potential customers.
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• Engaged with customers to build rapport and loyalty.
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