Medical Assistant Customer Service

Danitza Hogan

**************@*****.***

Professional Overview

A highly motivated and results-oriented professional with extensive experience in administrative support. Demonstrates exceptional skills in different types of online collaboration tools and has a proven track record of delivering outstanding results in customer service. Adept at managing multiple tasks and projects simultaneously, while maintaining a high level of accuracy and efficiency.

Education

Bachelor’s Degree, Interdisciplinary Studies

Georgia Southern University, December 2018

Relevant coursework: Speech Communication, English I/II, Business Tech Communications

Medical Assistant Diploma

CHI Institute, August 2011

High School Diploma

Community Academy of Philadelphia, June 2008

Professional Experience

Military Police

Pennsylvania Army National Guard, 07/2022 to Present

Managed traffic control, responded to civil disturbances and emergencies using our computerized system and radio communication.

Collaborated with administration, local fire, and legal departments.

Analytical and organizational skills to investigate crimes and collect evidence.

Implemented computer systems and used excellent interpersonal communication to safely protect the community.

Medical Assistant/Medical Scribe

Newtown Internal Medicine, 03/2020 to 09/2022

Administrative, Clinical and Clerical duties.

Transcription using eClinical works on a computer system.

Appointment setting, calendar, and email management reviewed and created documents as a transcriptionist regarding the patient’s behavior, social, medical, and family history.

Remotely contacted health insurance, other external medical staff, and different external medical departments.

Applied laboratory procedure, vaccinations, and phlebotomy.

Performed Vital signs, Carotid Ultrasound and EKG.

Medical Scribe

Scribe America, 03/2017 to 04/2019

Performed clinical and administrative duties in a hospital setting.

Made rounds with hospitalist on emergency room, medical and surgical and floors.

Customer service through answering telephones and patient care.

Spanish/English Bilingual translation between patient and providers.

Assisted hospital facility including nurses, nurse practitioners and co-workers.

Skills

Technical Skills: Proficient in Microsoft Office Suite, Google Suite, Communication platforms, Electronic Medical Records

Soft Skills: Attention to detail, strong oral and written communication skills, ability to prioritize tasks, Time management.

Languages: Spanish

Certifications

CPR certification, American Red Cross — 2024

Army Service Ribbon, Army— 2023

Volunteer Experience

General Volunteer

American Red Cross, 07/2024 to Present

Youth Mentorship Matching Coordinator: establish a supportive relationship between the mentor and the mentee based on the interests of the mentee in correlation to the mentor’s background. Collaborate with the local school liaison for information on the high school students and their interests/backgrounds, setting up sessions, discussing mentorship goals.

Training Services Coordinator for CPR/BLS: As a CPR instructor, provide new instructor orientation to include scheduling CPR/BLS classes, contacting volunteers for further guidance on procedure in becoming a CPR/BLS instructor, communication to the instructor’s information related to their position, and assisting with any questions or concerns from the volunteers.

English Second Language Instructor: formally create lesson plans, for weekly meet ups with local students. This includes English grammar, reading, writing, pronunciation, engaging fun learning activities/games, translation Spanish to English, any subject or topic of interest, learning about diverse cultural backgrounds, encouraging them to continue their studies wherever they may go.

Services to Armed Forces Caseworker: Remotely supported Red Cross’s Emergency Communication Messages by providing 3rd party verification of family emergencies, communicating with service members’ command for emergency leave and essentially bridging the gap between all parties. Also, by providing additional information and referrals, and/or financial assistance to service members, veterans, and their families.

Sunday School Assistant

Naval Chapel, 07/2024 to Present

Activities: Assisted Teacher with a group of elementary aged students with learning about their religion, created lesson plans, supported with administrative duties at the local Chapel.

Founder of the local all-women’s fellowship group, where I organize a weekly/biweekly meet up to share our own religious background.

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