Customer Service Representative
Resume:
shantna young
Customer Service Representative
Asheville, NC 28806
********@*****.***
Highly motivated, always ready to work and help anyone that I can. Experience with business management, more than 10 years. Recently graduated from Colorado Technical University with my Associates of Science in Business Administration and have entered the program for my bachelor's in business administration with a concentration in Human Resources. Always eager to learn and a great team player. I look forward to learning everything there is to know, if given the opportunity. Always punctual, trustworthy, eager to learn and personable to others. Currently learning Spanish and Sign Language.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Support Specialist
Priceline - Asheville, NC
September 2020 to Present
I take inbound and outbound calls, help with reservations, refunds, rebooks, and cancellations, and moving or the reservations. If something is out of my range I contact the customer to the appropriate department, I do invoices, as well as chat support. Transportation driver
Mountain Mobility - Asheville, NC
May 2023 to October 2023
Transportation driver of a passenger bus.
Customer service Customer Accounts
Merrick Bank - Asheville, NC
February 2016 to September 2023
I took calls from customers wanting information on their accounts made payments and or disputes. Priceline- Customer Service Representative, Messaging Department, refunds department. November 2020 – January 2022
PRICELINE/BOOKING.COM - Asheville, NC
November 2020 to January 2022
Customer Representative department, refunds, messaging department and was responsible for resolving customer issues with their flights, hotels, car rentals and or cruise reservations and or trips already taken and the customers were dissatisfied. It was my job to contact the hotels, for example, to resolve the issue. Which was usually a refund for the customer. charter communications
chater telecommunications - Greenville, SC
July 2014 to September 2017
Customer service representative inbound calls. Took payments on accounts and or made changes and or adjustments to accounts as needed and allowed.
CNA - Certified Nursing Assistant
Magnolia Manor - Inman, SC
March 2014 to August 2017
I was a cna, worked with different patients, gave baths, made beds did meals. I currently have graduated with my degree and do know how to do spread sheets and schedules. Property Manager Assistant
Culpepper Landing - Duncan, SC
September 2012 to August 2016
Assisted with any office duties that was asked of me to do. Assisted with taking rental payments and posting those, maintenance request, orders, answering and handling calls and residents concerns. Assisting with lease singings and filing. Opened up leasing office and prepared for the day and often locked up and made sure office was cleaned.
Education
sophmore in Business Administration concentration in Human Resources Colorado Technical University-Online - Colorado Springs, CO October 2020 to Present
High school diploma in GED
haywood community college - Clyde, NC
February 2012 to January 2013
High school diploma in graphics design
Pisgah High School - Canton, NC
August 1993 to March 1996
Associate's degree
Skills
• Web Design
• Live Chat
• Marketing
• Word, excell etc. (10+ years)
• Telecommunication
• Business Management
• Customer service
• Human Resources
• Negotiation
• Project Management
• Recruiting
• Employee Orientation
• Leadership
• Communication skills
• Developmental disabilities experience
• Supervising experience
• Word processing
• Computer skills
Certifications and Licenses
CPR Certification
Driver's License
CNA
BLS Certification
Assessments
Sales Skills — Familiar
August 2020
Influencing and negotiating with customers
Full results: Familiar
Customer focus & orientation — Highly Proficient
August 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Data entry: Accuracy — Expert
December 2020
Entering data quickly and accurately
Full results: Expert
Call center customer service — Proficient
December 2020
Applying customer service skills in a call center setting Full results: Proficient
Verbal communication — Proficient
December 2020
Speaking clearly, correctly, and concisely
Full results: Proficient
Outside sales — Proficient
December 2020
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Memorization — Proficient
December 2020
Committing product or merchandise information to memory and recalling it at a later time Full results: Proficient
Inside sales — Familiar
December 2020
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Familiar
Typing — Familiar
December 2020
Transcribing text using a standard keyboard
Full results: Familiar
Attention to detail — Familiar
December 2020
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Familiar
Filing & organization — Familiar
December 2020
Arranging and managing information or materials using a set of rules Full results: Familiar
Bookkeeping — Proficient
February 2022
Calculating and determining the accuracy of financial data Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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