Front Desk Support Specialist

Chevon Fonteno

832-***-**** ********@*******.***

Houston, TX Available for On-Site or Remote Roles

Professional Summary

Experienced healthcare and insurance support specialist with over a decade of hands-on experience in fast-paced call center, front desk, and registration environments. Adept at handling high volumes of inbound and outbound calls, verifying insurance, providing financial counseling, and ensuring positive patient experiences. Skilled in EMR systems including EPIC and Allscripts, with a strong ability to communicate professionally and compassionately with patients, providers, and payers. Known for delivering excellent customer service, accurate data entry, and timely insurance authorization processing.

Professional Experience

Insurance Verification Specialist

Baylor St. Luke’s – Houston, TX Sept 2023 – Oct 2025

Handle inbound calls from patients and providers to verify insurance for procedures and office visits.

Initiate referrals, create patient estimates, and ensure insurance benefits are up-to-date prior to service.

Patient Insurance Specialist II

Baylor College of Medicine – Houston, TX Nov 2022 – Aug 2023

Verified insurance coverage and obtained authorizations for upcoming services.

Provided accurate out-of-pocket estimates and cleared patients financially prior to scheduled procedures.

Financial Counselor

HCA Healthcare – Pearland, TX Aug 2021 – Feb 2022

Worked with uninsured patients and case managers to verify benefits, process applications, and offer financial support.

Communicated with insurance companies via phone and online platforms to confirm precertification requirements.

Insurance Verification Specialist (Contract)

Medix Staffing – Houston, TX Feb 2020 – Mar 2020

Reviewed claims and insurance status; contacted payers to confirm eligibility for services.

Patient Access Registration II

Memorial Hermann – Pearland, TX Jun 2019 – Jan 2020

Registered patients, collected payments, verified insurance, and ensured proper identification and demographic accuracy.

Delivered a strong front-line patient service experience in a high-volume hospital setting.

Patient Registration Representative

Dignity Health – San Bernardino, CA Nov 2018 – Jun 2019

Greeted and registered patients, verified insurance, and obtained financial responsibility prior to services.

ER Patient Access Care Representative

Dignity Health – San Bernardino, CA Jun 2018 – Nov 2018

Coordinated emergency room registrations, insurance verifications, and financial collections in a fast-paced ER environment.

ER Registrar

Barstow Community Hospital – Barstow, CA Feb 2018 – Jun 2018

Registered ER patients, conducted insurance verification, and obtained pre-certifications when applicable.

Front Office Receptionist / Scheduler

Choice Medical Group – Apple Valley, CA Aug 2017 – Jan 2018

Handled front desk operations, scheduled appointments, confirmed eligibility, and collected co-pays.

Front Desk Receptionist / Scheduler

UT MD Anderson – Houston, TX Jul 2014 – May 2017

Checked in patients, scheduled appointments using EPIC, answered phones, and verified insurance.

Assisted with dental and ophthalmology clinic coverage as needed.

Core Competencies

Inbound/Outbound Call Handling

Insurance Verification & Eligibility

Patient Registration & Scheduling

Financial Counseling & Payment Collection

Claims & Pre-Authorization Support

Customer Service & Patient Relations

HIPAA Compliance

EMR Systems: EPIC, Allscripts, MediSoft, MS4

Education

A.A. – Healthcare Administration / Medical Records

University of Phoenix Aug 2011 – Nov 2013

Pharmacy Technician Certificate

Four D Success Academy, Inc. May 2000 – Dec 2000

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