Customer Service On-Site

Antwon Gray **** Beverly Hills St, Houston, TX ***57 601-***-**** **********@******.***

Summary: Driven & Detail-Oriented Professional

I am a highly determined and motivated worker who thrives on accomplishing goals, whether that means hitting a tough sales target or making sure an entire shift runs smoothly. I'm currently focusing my drive on a career transition, taking cybersecurity coursework to step into a remote IT role. My background is built on 5+ years of practical experience in high-stakes customer service, technical installation, team management, and operations, proving I can quickly learn, adapt, and lead.

Work Experience

Hardwired Security System Installer Allied Home Security July 2024 – Present

●Core Technical Skillset: Manage the complete, end-to-end installation and configuration of complex hardwired camera systems (CCTV/IP) inside client homes.

●Networking and Infrastructure: Demonstrated proficiency in running and concealing low-voltage wiring and network cabling (e.g., Cat5/Cat6) through residential structures, ensuring both connectivity and aesthetic standards are met.

●Independent Problem-Solving: Successfully troubleshoot on-site installation challenges related to signal interference, power routing, and system integration without direct supervision.

●Customer Training: Served as the final point of contact, providing comprehensive technical training and support to homeowners on new system operation and basic troubleshooting.

Pest Control Technician / Customer Service Terminix June 2024 – July 2024

●This role demanded excellent customer service because I was going into clients' homes to solve real problems.

●I was responsible for diagnosing pest damage and performing the necessary restoration and repair work, ensuring the home was fully protected.

D2D Sales Representative Unwired, Jonesboro, AR November 2023 – May 2024

●My core job was to successfully persuade and close new customers by going door-to-door, selling a service people use every day.

●I quickly developed strong persuasive communication and deep product knowledge to overcome objections and win over clients in a competitive market.

Protection Officer T and T Security Group, Jackson, MS August 2023 – January 2024

●Tasked with watching and protecting residential apartment complexes and crowded public venues like clubs.

●This job required constant vigilance, quick decision-making, and proactive incident prevention to keep people and property safe.

Associate Sam's Club, Madison, MS February 2023 – November 2023

●Practiced friendly, proactive customer service, always ready to jump in and assist members with their shopping needs.

●Managed the flow of product by keeping shelves stocked and organized.

Assistant Manager McDonald's, Newton, MS February 2020 – June 2022

●My main responsibility was to manage and step up when the team needed support or was lagging behind. I often filled in operational gaps and led by example.

●Handled shift operations, managed inventory, and ensured the team met all service and quality standards.

Skills & Focus Areas

Category

Skills & Experience

New Career Focus (IT/Security)

Currently taking Cybersecurity Courses, Hardwired System Installation, Network Cabling, Salesforce, CRM Software, Analysis skills

Business & Sales

Outside Sales (1 year), Inside Sales, Sales Management, Account Management, Business Development, Recruiting, Human Resources

Operations

Warehouse Experience (5 years), Order Picking (2 years), Security (2 years), Communication Skills

Trade Skills

Restoration/Recreation, Construction, Attic Skills

Education

Hinds Community College Rankin County, MS

●2nd Year College in Business

High School Diploma

Certifications and Licenses

●Valid Driver's License

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