Human Resources Customer Service

Kathryn E. Roberts

***** ******* *****, ******, ** 20707

301-***-**** ********@*****.***

OBJECTIVE: Highly motivated professional seeking to obtain a dynamic, challenging opportunity that contributes to the outstanding success of an organization.

PROFESSIONAL EXPERIENCE

PRIVATE SENIOR CARE

CNA/GNA Nov 2017 to Present

●Provided reliable companionship and conversation for client in home environment

●Responsible for administering activities of daily living for client with Demetria care.

●Coordinated daily activities such as transportation to weekly activities, meal preparation, and light housekeeping tasks.

●Strong ability to respond to client’s emotional and physical needs.

●Supported client with Range of Motion, physical therapy, and recreational therapy.

HOMEINSTEAD SENIOR CARE

Home Health Aide/Personal Care Feb 2018 to Nov 2018

●Offered exceptional care and assistance to patients with Demetria care including activities of daily living while transporting clients using a Hoyer Lift.

●Provided basic patient care, including transportation, meal preparation, light housekeeping tasks.

●Supported client with Range of Motion, physical therapy, and recreational therapy.

●Regularly evaluated client’s health status and organized reminders for medication and appointments.

●Administered hospice care support.

TTJ ENTERPRISES, INC. dba MASSAGE ENVY

Human Resources Director 2010 to 2017

●Developed and implemented a human resources system that met management information needs including performance management and employee benefits programs.

●Oversaw the analysis, maintenance, and communication of records required by law.

●Identified legal requirements and government reporting regulations affecting human resources functions and ensured policies, procedures, and reporting were in compliance.

●Wrote and facilitated presentations to corporate officers and new employees regarding human resources policies and practices.

●Provided timely responses to inquiries regarding policies, procedures, and program with exceptional customer service.

●Ensured the organization’s licenses, insurance, and certifications, were processed in a timely manner, while maintaining inventory system for facility management prepossesses.

RITZ CAMERA

Customer Service Specialist 2005 to 2010

●Consistently exemplified excellent customer service when interacting with customers across email, telephone, and face-to-face.

●Responded promptly to customer inquiries and complaints with professionalism and followed up on customer interactions.

●Communicated and coordinated with internal departments and external organizations.

●Provided feedback on the efficiency of the customer service processes and worked with team on solutions to improve.

●Obtained and evaluated all relevant information to handle product and service inquiries in a timely manner.

●Maintained and processed company’s orders, forms, and requests.

●Organized workflow to meet customer timeframes and needs.

EDUCATION

Top Knowledge Healthcare Institute October 2018 – January 2019

Certified Nursing Assistant Program Graduated – January 2019

Katherine Gibbs Business School September 1987- June 1988

Information Processing Graduated – June 1988

Springbrook High School September 1983- June 1987

General Studies Program Graduated – June 1987

CERTIFICATIONS/LICENSES

●Geriatric Nursing Assistant – #A00181440

●Medication Technician – #MT0129501

●American Heart Association BLS Certification - #185*********

SKILLS

●Typing speed 60-80 words per minute

●Microsoft Suite Proficient

●Mass Mailing

●CPR, AED, and Basic First Aid

●Caregiver Training

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