Customer Service Administrative Assistant

TRACEY PETERSON

DETROIT, MI *****

RELATED SKILLS

• Project Management

• Customer Service

• Analytical Thinking

• Problem Solving

• Written and Verbal

Communication

• Remote Work Capability

313-***-****

SOFTWARE SKILLS

• Slack

• Monday

• AppFolio

• Grasshopper

• Microsoft Suite

PROFESSIONAL SUMMARY

**************@*****.***

EDUCATION

Wayne County Community

College District, Detroit MI

Associate of Arts:

Liberal Arts & General

Studies

Dedicated Administrative Assistant with over five years of experience in office administration, rental property compliance, and customer service. Proficient in managing tenant inquiries, investor and property data, and annual compliance activities. Demonstrated ability to work remotely, utilize technology, and perform analytical tasks. Strong background in auditing, data consolidation, and compliance with various municipal ordinances. EXPERIENCE

COMPLIANCE COORDINATOR, DOMUS MANAGEMENT, DETROIT, MI 09-2025-PRESENT

• Manage the compliance certification process, ensuring adherence to city ordinances and increasing the number of properties in compliance.

• Coordinate inspections with tenants, inspectors, and contractors to address compliance issues.

• Update and document property and investor portfolios for the next compliance certification cycle.

• Participate in both in-person and virtual hearings to address municipal compliance issues. COMMUNICATIONS LIASON, Ml HOUSE OF DETROIT, LLC, LIVONIA, MI 04-2024 TO 08-2025

• Filtered phone calls, emails, tenant inquiries, and investor inquiries, ensuring consistent and timely communication.

• Conducted thorough investigation and analysis of data to address inquiries and complaints from investors and tenants.

• Entered and updated CRM records for tenants, investors, and properties ensuring all information was current and reliable.

• Fostered positive relationships with tenants and investors through effective communication and customer service.

• Engaged in cross-functional tasks to support operational efficiency and service standards. ASSISTANT PROPERTY MANAGER, REBORN PROPERTIES, LLC, FERNDALE, Ml 01-2020 TO 04-2024

• Managed tenant files, leasing paperwork, and rent collections.

• Issued appropriate notices when necessary (late fees, eviction notices, returned check memos, etc.).

• Communicated with tenants to provide rental updates, resolve discrepancies, and ensure customer satisfaction.

• Recorded all data pertaining to current and prospective tenants in the property management system, in compliance with company policies.

• Performed special projects and other duties assigned by Property Manager. OFFICE ASSISTANT, CITY OF DETROIT-BLDG., SAFETY & ENGR, DETROIT Ml 04-2018 TO 12-2019

• Contributed to the development of Rental Escrow & Compliance Agreement Programs aimed at reducing the number of noncom pliant properties per City Ordinance.

• Maintained and updated spreadsheets and databases to track, analyze, and report on compliance.

• Recorded tenant and landlord data into the City's database.

• Managed front desk operations, including greeting visitors and handling inquiries.

• Provided clerical support for both routine and specialized tasks. REFERENCES UPON REQUEST

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