Customer Service Front Desk
Resume:
Gelila Yazew
**** ***** ****** **. *********, VA 22204
PROFESSIONAL SUMMARY
Extensive years of experience in money handling and customer services. Excellent customer service, handling money accurately, creative problem solver skilled in time, highly effective at learning new things, dealing with all types of customers in professional manner, hardworking, pay close attention to details.
WORK EXPERIENCE:
Embassy Suites Hotel, 1900 Diagonal St., Alexandria, VA
Server April 2018 – Present
Assisted guests with making menu choices in an informative and helpful fashion. Appropriately suggested additional items to increase restaurant sales. Effectively communicated with kitchen staff regarding any customer allergies, dietary needs, and other special requests. Enter list items in the computer, handling money, answer incoming calls, and prepare end of shift paperwork.
Cosmos Club, 2100 Massachusetts Avenue, Washington, DC.
Server April 2013 – June 2016
Delivered exceptional, friendly and fast service to VIP customers. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guest’s expectations. Managed closing duties such as reconciliation of the cash register.
Fashion Center, Pentagon City, Arlington, VA.
Nordstrom Sales May 2006 – January 2013
Provided information about items / product to customers, answered their questions, measurements in lingerie department, opened new store credit card accounts by entering customers information the system, kept a good business relationship with our customers, sent follow up emails after purchases and card invitation with upcoming sales events, answered incoming calls, handled the cash register and process accurate sales transactions.
Colonial Parking, 3000 K St. NW. Washington DC
Cashier & Shift Manager April 1996 – March 2006
Provided parking service to our daily and monthly customers. Handled cash register accurately and prepared end shift paperwork. Deposited daily income to Colonial assigned banks.
SKILLS:
*Cash handling
*Teamwork and collaboration
* Sales
*Customer service
*Attention to detail
*Fast learner
EDUCATION:
Wilson High School, Washington DC
High School Diploma 1991
CERTIFICATIONS:
Outstanding Customer Service
CPR
Computer Applications
REFERENCES: Will be provided upon request.
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