Customer Service Representative
Resume:
DAWN L. CLARK
Houston, TX **095
***********@*****.***
Summary of Qualifications
Experienced in providing excellent customer service to all customers.
Ability to handle multiple tasks in a fast-paced environment.
Excellent communicator with problem-solving skills.
Professional Experience
VIP Travel Counselor/Administrator 2023-2025
ADTRAV Travel Management
I take care of your VIP Employees and Business travel needs. I’m committed and empowered to get the job done. Confirming Air, Car, Hotel, and Train reservations.
Prioritize requests from VIP teams, Schedule Changes, Itinerary reconfirmations, and limo arrangements, and assist in waiving hotel no-show penalties. Administrative fill-in requests as needed on the VIP team.
VIP travel service ensures that executives and, most importantly, travelers are comfortable and productive during all phases of their travel itinerary.
SABRE, Teams, Microsoft 360, ADP, Rezdesk Travel Portal
Travel Counselor 2022-2023
TaskUS – CWT Carlson Wagonlit Travel - Commercial
I take care of your employees’ travel needs. I’m committed and empowered to get the job done. I book Air, Car, Hotel, and train reservations.
Incoming and outgoing calls, talking to the customer/client. Changing an existing reservation, updating an itinerary, sending out emails, and resolving issues with travel to make a smooth process.
Work as a team member. Calling, email, and chat. I want to make a customer’s travel experience seamless.
Semi-automated Business Research Environment SABRE
Customer Service Representative - Video Repair 2021-2022
Spectrum Communication
Troubleshooting, and resolving technical cable, and video service issues, including repair, billing, and accounts.
Problem solver who can multitask to repair a variety of services and use patience with effective communication to uncover customers’ needs.
Answer questions leaving a positive impression on customer interactions. Adhere to Spectrum’s communication-inclusive culture and policy.
Transition Support Team 2021-2021
K Force Professional Staffing & Solution
Alamo Concrete – File Clerk
File paperwork for HR department, Receptionist lunch hour-answer, direct telephone calls
USAA United Services Automobile Association – Financial – Transition Specialist
Provide Tax Documents and Monthly End Statements to Members and Customer’s account.
Determine where documents were transferred to Victory Capital or Charles Schwab, transfer to extension, provide those telephone numbers.
Assist in uploading documents to Members USAA web page for the member to view, mail year end statements, tax documents, answer telephone calls, escalate telephone calls if needed to proper management for resolution per USAA policy and procedures.
Member Services Call Center Representative 2019 – 2021
Randolph Brooks Federal Credit Union
Provide accurate and appropriate information to create an exceptional customer experience.
Communicate with other departments to ensure customer resolution.
Kept secure records of sensitive financial and personal information to safeguard customer and credit union interest.
Customer Call Support and Service 2016 – 2019
Southwest Airlines
Provide a superior level of customer service to our customers while assuring personal attention to their communication needs.
Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking.
Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.
Amadeus Altea Suite
Transportation Security Officer 2006 – 2016
Department of Homeland Security
Provide information and direction to the public in a responsible and courteous manner.
Maintain focus and awareness in a stressful environment that is often chaotic and filled with distraction.
Make effective decisions and employ conflict resolution skills.
Passenger Service Agent 2008 – 2011
Air Wisconsin Airlines – Air Canada
Ticket Counter – Apollo SABRE, including lobby, Gate, Baggage Services, Air/Freight Cargo, Ramp and Cabin Service
Assist with ticket sales, rebook, meet customer needs and accommodate request such as wheelchair services.
Customer Service Agent 2004 – 2007
Northwest Airlines - KLM
Responsible for customer service with enthusiasm to ensure customers’ needs were satisfied.
Experience in problem-solving and resolving disputes to meet customer expectations while adhering to the NWA way.
Handle all passenger transactions at the service counter by selling and preparing tickets, confirming reservations, assigning seats, and issuing boarding passes.
Communicate with customers by making gate announcements and directing passengers to their destinations.
Programmed Airline Reservation System (PARS) and GDS system Worldspan Amadeus
Bank Teller 2001 – 2004
Ladish Community Credit Union
Responsible for assisting customers with transactions including account research and dispute resolution.
Managed financial transactions at two drive-through windows including check cashing and posting payments to loan accounts.
Assisted with bookkeeping and reports.
Provided general office duties including answering telephones, filing, typing, and distributing mail.
Bookkeeper (Part-time) 2001 –2008
Tomken Industries
Prepared and monitored the balancing of accounts receivable and payables.
Prepared proposals
Responsible for the auditing of books
Provided general administrative duties such as filing, mail, and answering phones.
EDUCATION
Introduction to Homeland Security WCTC Waukesha, WI
Travel Agent 101 Certificate Milwaukee, WI
Dressmaking and Design Diploma. Milwaukee, WI
Bartender Class D Operator’s License. Milwaukee, WI
Microcomputer Software Certificate MATC Oak Creek, WI
Customer Service Certificate NORTHWEST AIRLINES Milwaukee, WI
Word Processing Operator. Regional Occupation Program San Diego, CA
GED TSTI Waco, TX
COMPUTER EXPERIENCE
Amadeus, Sabre, Apollo, PARS, PowerExpress, Teams, Microsoft 360, MS Word, WordPerfect, Excel, PowerPoint, FrontPage, Access, Adobe Photoshop C2S, CorelDraw 12, Outlook, PRD1 OQC, IDB, QuickBooks, PageMaker, Peach Tree, Unix, Base 2000, Portfolio View On base, WireXchange, DNA, Loans PQ, FIS, DNA Publisher, Workday, Avaya, DSI Avaya Marque, Calabrio, Newtek, Rightfix, ADP, and Texas Notary.
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