Customer Service Care

CARMEN ROCIO ESTRADA

**** ***** **., *****, ** **621

Phone: 332-***-****

Email: *************@******.***.

Energetic, reliable, and bilingual

hospitality professional with over 5 years

of experience in customer service,

bartending, and team leadership. Known

for providing exceptional guest

experiences, maintaining high-energy

environments, and ensuring smooth front-

of-house operations. Fluent in English and

Spanish, with a polished, approachable

demeanor and a passion for nightlife,

entertainment, and event hosting. Adept at

multitasking, managing VIP clientele, and

maintaining professionalism in fast-paced,

high-volume venues.

REVELANT EXPERIENCE

Big Refunds Tax Services LLC —

ManagerAustin, TX June 2018 – Present

•Supervise daily operations, scheduling,

and a team of multiple employees,

ensuring productivity and a positive work

environment.

•Maintain strong client relationships

through excellent communication and

customer care.

•Handle financial records using

QuickBooks and Excel, demonstrating

precision and accountability.

Bartender / Barback / Server

Various Private Events, Austin, TX 2020-

May 2025

•TABC certified and fully knowledgeable in

responsible alcohol service.

•Prepare and serve drinks efficiently while

engaging with guests to create memorable

experiences.

•Handle cash and credit transactions with

accuracy and speed.

•Assist with VIP bottle service setups,

ensuring timely delivery, accurate

presentation, and customer satisfaction.

Customer Service & Hostess Experience

Austin Area 2017 – 2020

• Greeted and seated guests

professionally while managing

waitlists and table rotations

efficiently.

• Handled guest inquiries,

reservations, and complaints with

professionalism and care.

• Provided top-tier service under

pressure, balancing multiple

priorities seamlessly.

• Maintained professional

appearance and positive attitude to

represent the establishment brand.

EDUCATION

Manor Senior High School — Manor, TX

Graduated 2022

Austin Community College - completed

finance classes Summer2025

SKILLS

• Bilingual (English & Spanish)

• Exceptional Customer Service

• TABC Certified

• POS Systems (Toast, Clover, Square)

• Bottle Service & VIP Hospitality

• Multitasking in High-Volume

Environments

• Leadership & Team Coordination

• Conflict Resolution &

Communication

• Upselling & Guest Retention

Strategies

• Attention to Detail & Presentation

ADDITIONAL QUALIFICATIONS

• Flexible schedule- available for

nights, weekends, and special

events

• Reliable transportation and proven

record of dependability

Contact this candidate