Customer Service Representative
Resume:
Corinne Parson
Harrisburg, PA
********@*****.***
WORK EXPERIENCE
Birth and Postpartum Doula
Lotus Goddess Birth Services LLC- Harrisburg, PA
Self employed January 2021 to present
Provide Birth and Postpartum Doula services to expecting mothers and women who recently gave birth.
Provide Birth support during labor, as well as childbirth education and what to expect. Also provide
postpartum services for women who need help with newborn care, breastfeeding and transitioning
when baby arrives home, as well as sibling care and extended childcare if needed
Human Relations Representative
Pennsylvania Human Relations Commission – Harrisburg, PA -June 2018 to September 2020
Maintained working knowledge of PA Human Relations Act (PHRA), PA Fair Educational Opportunities
Act (PFEOA), Title VII, the Age Discrimination in Employment Act (ADEA) and the Americans with
Disabilities Act (ADA), Americans with Disabilities Amendments Act (ADAAA), and other relevant laws.
Assessing jurisdiction; drafting and investigating complaints of discrimination in the areas of
Employment, Housing, Public Accommodations, and Education that meet prima facie to allege
discrimination.
Childline Caseworker
PA Department of Human Services - Harrisburg, PA - May 2013 to June 2018
Answering phone calls to the PA Child Abuse Hotline from mandated and non-mandated reporters.
Assessing whether each call rises to the level of suspected child abuse and determining if it should be
registered for an investigation within 24 hours by appropriate agency. Providing customer service to
callers at times and linking with correct resources in the community. De-escalating callers who are upset
or emotional about the nature and/or content of the call.
TSS Worker
T. W. Ponessa - Harrisburg, PA - July 2012 to May 2013
Provide behavioral modification for children with mental and behavior issues in home, academic, and
community setting.
Counselor II
Gaudenzia, Inc - Harrisburg, PA - November 2011 to July 2012
Provided individual and group counseling for adolescent males ages 13-19 in a RTF setting. Also
conducted insurance reviews, prepared meals transport and dispensed meds. Training in Therapeutic
Community setting
Associate Counselor
The Salvation Army - Harrisburg, PA - October 2008 to November 2011
Provided individual and group counseling to adults in residential six-month drug and alcohol program.
Provided case management services, preparation for return into the workforce, and reunification with
family.
Ophthalmic Technician
Weber Vision Care - Harrisburg, PA - March 2007 to October 2008
Conducted vision screenings in an office setting, contact lens classes, care and sales, scheduling and
customer service duties
EDUCATION
BA in Psychology
Millersville University - Millersville, PA
1998 to 2002
SKILLS
Microsoft Office (10+ years), Sales Experience- Paparazzi Jewelry Independent Consultant (4 years) Bi-
lingual Spanish(conversational) (10+ years)
References available upon request
Contact this candidate