Customer Relations Service

MICHELLE L. SANTERO

**********@*****.*** • **** CHIPPEHOOK CT, DUBLIN OHIO •614-***-****

A dynamic, resourceful, energetic, highly accomplished, and effective manager with expertise in customer relations, collections and reconciliation of accounts; significantly improves work flow and provides efficient resolution of organizational issues. Exemplary communication, problem-solving, and relationship-management skills. Comprehensive experience in identifying administrative inefficiencies and implementing corrective measures to improve cash flow and reduce costs, and communications skills in relating to management, vendors, and customers. Thrives working in high OPTEMPO environments.

Specialties

Office operations –Vendor relationship and negotiation – 5s and Kaizen – Optimization and Heuristics – Project Management

•Accounts payable/receivable

•Business writing and communications

•Customer service

•Financial and cost control

•Process improvement

Data base management

Education

High School Diploma – Marysville Ohio

Self developed through experience: 16 years of management and over 25 in customer relations.

Professional Profile

•Monitors and analyzes work flow, processes, and procedures, develops guidelines and procedures to improve standards and performance. Consistently achieves outstanding results in fast passed environment.

•Over three years of professional experience in office management, customer service, and communications skills related to colleagues, vendors, and customers.

•Strong experience in payroll, and financial cost control.

•Hires, trains, and develops new employees to exceed company standards and achieve company goals.

Professional Experience

InTown Suites – Columbus OH

March 2017 – Jan 2019

Property Manager

Coordinates employee scheduling, quality checks guest rooms, processes guest renewals and check ins

Controls labor costs and manages hotel budget

Inventory control

Trains, directs, develops, evaluates, and coaches employees

Ensures compliance to federal, state, local law, and company policies

Coordinates with appropriate departments to ensure proper accounting, maintenance, quality control, and inventory control

Customer relations

T.Marzetti - Columbus, OH

May 2012 – March 2017

Production Supervisor

Coordinates second shift production, processing, packaging and material handling to ensure quality and quantity.

Production budget review.

Runs warehouse, uses forklifts, ensures inventory management processes are being followed

Trains warehouse staff on inventory management and proper ingredient handling

Controls manpower and labor costs.

Cost-effective scheduling.

Trains, directs, develops, evaluates, and coaches employees.

Faciliates employees and corporate relations.

Ensures compliance to federal, state, local law, and company policies.

Coordinates with appropriate departments to ensure proper accounting, maintenance, quality control, and inventory control.

Noodles and Co. – Columbus, OH July 2011 – May 2012

Supervisor

Leads shift to ensure operations are consistently met.

Delegates duties and assigns tasks to appropriate employees.

Trains and develops team members

Recognizes and reinforces team member achievements.

Controls inventory.

Handles cash, ensures safety and security.

Assists with labor management costs.

Maintains cleanliness.

Customer relations.

Quality control.

Carring Wheels Transportation – Columbus, OH March 2011 – July 2011

Office Manager

Implements and establishes appropriate office procedures for a start up company.

Trained Office Manager.

Avis – Columbus, OH June 2007 – March 2011

Supervisor

Determines client needs and controls sales.

Trains and supervises shift employees.

Interviews and hires to meet staffing needs.

Customer relations.

Godiva – Columbus, OH September 2002 – June 2007

Recruits, manages, and develops store staff.

Promotes and cultivates high employee morale.

Exceptional customer service.

Achieves Godiva customer experience score.

Collaberates with mall marketing to promote brand visibility.

Merchandises, promotes, self-certifies, participates in all selling activities.

In store compliance, achieves loss prevention standards.

Manages store P&L and net revenue.

Inventory management.

Participates with appropriate departments for daily operations activities. (HR, Retail Ops, Real Estate and Construction)

Technical Skills and member ships

•Microsoft Word, Excel, PowerPoint, Adobe Acrobat Professional, and Outlook.

•Kronos

•Sage 50 Accounting.

•Time-management, telephone switchboard, organizational.

•Leadership 101, 201, and 301

•Attended OSU for 1.5 years

Contact this candidate