Leasing Consultant Community Manager
Resume:
Dee Butcher
Midway Park, NC *****
*****************@*****.***
Professional Summary
Dynamic property management professional with a proven track record in overseeing multifamily communities, driving tenant satisfaction, and optimizing operational efficiency. Adept at boosting resident retention, managing budgets, and ensuring compliance with Fair Housing regulations. Passionate about creating thriving communities through exceptional service and strategic problem- solving.
Willing to relocate: Anywhere
Work Experience
Property Manager
Pegasus Residential-Durham, NC
December 2024 to May 2025
Assistant Community Manager
Pegasus Residential-Raleigh, NC
June 2023 to December 2024
• Managed a 279-unit community across 12 buildings with a 6-person team.
• Streamlined delinquency management, reducing overdue accounts by 15% within the first 90 days.
• Enhanced leasing efficiency by implementing tailored resident retention programs and utilizing tools like Onesite, Knock, and Canva.
• Coordinated make-ready schedules to achieve timely unit turnovers, maintaining a 98% occupancy rate.
Leasing Consultant
American Landmark-Raleigh, NC
January 2023 to June 2023
• Secured a high lease conversion rate by conducting engaging property tours and personalized follow- ups.
• Proactively managed community upkeep, ensuring compliance with property policies and creating an inviting environment for residents.
• Initiated weekly outreach marketing campaigns, increasing community visibility and lead generation. Leasing Consultant
American Landmark-Charlotte, NC
April 2021 to October 2021
• Consistently met and exceeded monthly leasing goals, achieving an average lease-up rate of 95%.
• Conducted competitive market analyses to identify trends, ensuring rental rates aligned with market demand.
• Enhanced resident satisfaction through prompt responses to inquiries and efficient resolution of complaints.
• Initiated an outreach marketing campaign that increased lead generation by 20% in six months.
• Worked closely with maintenance teams to ensure readiness of units for showings, minimizing turnover times.
Assistant Community Manager
3 Points Properties-Jacksonville, NC
May 2018 to February 2021
• Managed two multifamily properties totaling 500 units, including renovations and lease-ups.
• Played a vital role in the successful sale of two properties by managing resident communications and property inspections.
• Streamlined financial processes, including rent collection, invoice approvals, and budget management, achieving a 95% on-time payment rate.
• Coordinated move-in and move-out inspections, ensuring compliance with company and state regulations.
Leasing Consultant
Southwood Realty Company-Jacksonville, NC
February 2015 to May 2018
• Managed leasing and resident services for a 120-unit community, maintaining a consistent 90% occupancy rate.
• Designed and executed a resident retention program, boosting renewal rates by 20%.
• Ensured compliance with Fair Housing regulations and implemented community policies effectively. Education
High school diploma
North Side High School-Jacksonville, NC
August 2010 to June 2014
Skills
• Analysis skills
• Basic math
• Microsoft Powerpoint
• Mobile applications
• Leadership
• Marketing
• Management
• Negotiation
• CMMS
• Pricing
• Customer service (6 years)
• OneSite
• Technical support (2 years)
• Typing
• Construction
• Yardi
• Writing skills
• iOS (3 years)
• Property Leasing
• Account management
• CRM software
• Accounting software
• Time management
• Retail sales
• Microsoft Word
• Schedule Management
• Microsoft Outlook
• Front desk
• Data entry
• Office management
• Landlord-tenant law
• Organizational skills
• Crisis management
• Communication skills
• Computer skills
• Accounts Receivable
• Accounts Payable
• Supervising experience
• Microsoft Office
• Payroll
• Relationship management (10+ years)
• Fair Housing Regulations
• Budgeting
• Computer literacy
• Google Suite
• Project management
• Phone etiquette
• Administrative experience
• HRIS
• Property management
• LIHTC
• Customer service
• Insurance sales
• Copywriting
• QuickBooks
• Real estate administrative experience
• Windows
• Project scheduling
Languages
• Spanish
Certifications and Licenses
Certified Anti-Money Laundering Specialist
Driver's License
Additional Information
Available upon request.
Contact this candidate