Customer Service Advisor

Rebecca Noteboom

**** ****** ** **********, ** **418 616-***-**** *************@*****.***

Professional Summary

Dedicated employee who continually maintains a positive attitude while interacting with others. I have several awards for going above and beyond my job duties. A leader in sales and helping develop the quality of employee any company would desire. Strong customer service and managerial background. TerryTown RV SuperCenter

Service Advisor

June 2021 - Present

I started with TerryTown as a warranty coordinator where I process warranty claims. My responsibilities include collecting data from technicians, communicating with the customer, processing warranty claims, tracking parts, and assessing warranty coverage limits. I also help manage the pre-sell department in scheduling the pre-sell work and preparing all sold units for the new buyer. Since May of 2025 I have been in the Service Department as a Service Advisor. My main function is to be the primary liaison between RV owners and the service department at a dealership or repair shop, responsible for assessing customer issues, providing repair estimates, coordinating with technicians, and managing the repair process from start to finish to ensure customer satisfaction.

Mercy Health

Business Office Coordinator

November 2020 - June 2021

As a business office coordinator I work in a collaborative environment to deliver excellent patient customer service.

Responsibilities:

Greeting all patients, verifies insurance eligibility and obtains accurate records. Facilitates patients throughout, by collecting co-payments, obtaining signatures and making updates on patient charts.

Administrative duties including revenue cycles and maintaining schedules. TruGreen

Customer Care Coordinator

July 2018-Nov 2020

Receives inbound and makes outbound calls to resolve routine customer concerns (e.g., service, billing, results) in a timely and professional manner. May deviate from routine procedures to diagnose the root cause of more complex customer issues.

Coordinates and resolves customer follow-up requests as a liaison between branches and customers to provide and maintain the highest level of customer service. Prioritizes open, overdue and/or critical CFRs or customer concerns and escalates to management as needed.

Reviews and responds to customer feedback collected through external sources. Compiles statistical data

(e.g., net promoter scores, or NPS), identifies trends, and reports to the management team. Makes contact with cancel request customers to retain business. Probes to identify root cause and uses approved customer save offers (e.g., discounts, service calls) to retain customers. May complete special projects to support branch operations and efficiency Enters and maintains customer data (e.g., contact information, service plan, billing information) into customer database accurately and timely.

Research customer databases for account and service history and information to resolve customer concerns.

Follows standard policies, procedures and scripting when interacting with and resolving customer concerns to ensure quality outcomes.

May assess customer needs for additional services and up-sell as appropriate. Identifies and communicates improvement opportunities or trends impacting the customer experience to management.

May receive customers and vendors at the assigned branch. Charter Communications

June 2006 to August 2018

● Sales Support July 2014 to August 2018

Actively and consistently support all efforts to simplify and enhance the customer experience Process orders for new service and reschedule install appointments. Process credit card payments.

Answers questions pertaining to the services and the orders. Support Retailers and Direct Sales representatives with placing orders. Tracks and reports results of Sales offers.

Work side by side with my supervisors and managers to create an uniformed knowledge base, tracking system and training for all of the legacy companies. Train new hires to the specifics of the roles they will be performing.

● Retention May 2006 to July 2014

Actively and consistently support all efforts to simplify and enhance the customer experience Respond to inbound disconnect calls promptly and proficiently. Provide high level customer service in a courteous manner. Retains products and services for existing customers. Answers questions pertaining to billing disputes and service complaints of voluntary disconnects,customers surveyed or otherwise contacted by telemarketing. Process orders for new service, reschedules, and saved accounts. Process credit card payments. Tracks and reports results of retention efforts.

● Billing and Repair June 2006 to May 2006

Provided troubleshooting on user-end issues of the company's products. Schedule trouble calls as needed to resolve issues. Provide detailed explanations on customer invoices. Provide detailed explanations of the customer’s services and make suggestions on upgrades that are available.

Barry County Appliance

Office Manager

December 2003 to December 2005

Maintained office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems;assigning and monitoring clerical functions. Designed and implemented office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments. Completed operational requirements by scheduling and assigning employees; following up on work results.

Kept management informed by reviewing and analyzing special reports; summarizing information; identifying trends.

Maintained office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.

Achieved financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. A J and Sons

Manager

February 1998 to January 2003

Accomplished restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

Achieved restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.

Met restaurant financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Controlled costs by reviewing quantities of preparation; minimizing waste; ensuring high quality of preparation.

Maintained a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations; securing revenues; developing and implementing disaster plans; maintaining security and sprinkler systems; maintaining parking lots and walkways.

Maintained ambiance by controlling lighting, background music, monitoring food presentation and service.

Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Enhanced department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

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