Customer Service Administrative Assistant
Resume:
Vickie Robinson Cell (***)
***** ***** ***** ****************@*****.***
Dumfries, Virginia 22025
Administrative Professional
Highly experienced, professional Administrative Specialist committed to supporting corporate vision and success through initiative, innovation and consistent delivery of the highest quality of customer service to the company and their clients.
• Comprehensive technical background and advanced knowledge of Office Management Systems,
• 9 years of Data Entrance experience
• Talented at troubleshooting database system malfunctions
• Business oriented data analyst offering professional expertise in providing solutions for data analysis, coding and variable information controls
• Organized Administrative Assistant versed in coordinating management meetings, high-level conference calls, special events and travel arrangements for top executives Professional Experience
Care First (Manpower)- Washington DC Data
Entry
(August 2015 -Present)
• Enter Personally identifiable information (PII) into the Federal Medical databases
• Review all documents for accuracy and completeness
• Perform comparison of documentation with entered data.
• Conduct on-line update and verifications
• Perform on-line creation of new records
• Safeguard Personally identifiable information
• Perform additional duties in support of the data entry requirements, to include but not limited to filing and coping documents, document imaging (scanning), creating mailing labels for Federal Employees and generating statistical reports and tables
MFA (Quadrant Employment Agency)- Washington DC Patient Registration
(September 2014 - May 2015)
• Ability to complete demographic, financial and medical data collection accurately
• Demonstrate knowledge of safety-related work behaviors to make sure secure job performance and work environment.
• Able to respond and resolve oral and written inquires efficiently
• Excellent customer service skills
• Excellent typing and computer skills including various Microsoft Office programs to include Word, Exel, PowerPoint…
• Registers patients information into company network seamlessly and efficiently to insure database integrity and ease of claims processing
• Efficient in meeting monthly deadlines
Inova Healthcare- Falls Church, Virginia Data
Analyst
(March 2005 - February 2013)
• Performs daily verification and update to Lawson/EPIC/USA database
• Contact vendors to ensure accurate pricing and usage
• Maintain the data integrity during extraction, manipulation, processing, analysis and storage
• Perform analysis in accordance with client request
• Plan and coordinated logistics and materials for board meetings, committee meetings and staff events Inova Healthcare- Falls Church, Virginia Administrative Assistant
(September 2002 - March 2005)
• Created detailed expense reports and requests for capital expenditures.
• Ordered and distributed office supplies while adhering to a fixed office budget.
• Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
• Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
• Managed office supplies, vendors, organization and upkeep.
• Directed guests and routed deliveries and courier services.
• Greeted numerous visitors, including VIPs, vendors and interview candidates.
• Helped distribute employee notices and mail around the office.
• Assisted with event planning, including associated travel and logistical arrangements.
• Compiled company information and related material and distributed it to candidates.
• Coordinated board and committee meetings, including schedules and information preparation and distribution.
Fairfax Radiology Consultants- Fairfax, Virginia Patient Registration (January 2004- December 2005)
• Excellent customer service skills
• Confirming appointments pre visits instructions
• Registrar patients into computer system perfectly and efficiently to insure database integrity and ease of claims processing
Training Qualifications/Certifications
• Customer Service Course Certified
• Microsoft Office Course Certified
• Department of Criminal Justice Services (DCJS) Certified
• Personally identifiable information (PII) Protection Qualified
• Blue Cross Federal Insurance Employee Program Course
• Health Insurance Portability and Accountability Act (HIPAA) Compliance Certification Education
JUNE 1980- George Washington High School Danville, VA Professional References
Ruby Williams *************@*****.*** Care First (Manpower) 202-***-**** Talaya Jones Care First (Manpower) 267-***-****
Dante Hammond Care First (Manpower) 202-***-****
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