Compliance Manager, In Branch Trainer, Personal Banker, Mortgage Loan

Summary

Experienced professional with a strong background in compliance monitoring, regulatory standards, and legal research. Proven ability to implement quality management processes and ensure adherence to applicable laws and regulations. Ready to leverage skills and experience to excel as a team player and support the growth of the new team. Experience

W & D DELIVERY SERVICE LLP Massillon, OH

Compliance Manager 03/2019 - Present

• Performed detailed investigations into potential violations of compliance policies. • Collaborated with other departments to ensure adherence to organizational procedures. • Implemented best practices for ensuring ongoing compliance with applicable laws and regulations. • Maintained an up-to-date knowledge of the latest developments in the field of compliance regulations. • Assisted in developing corrective action plans when deficiencies were identified during audits or inspections. Dewanna Mobile Notary Services Massillon, OH

Notary Signing Agent 01/2001 - Present

• Continuously updated knowledge of industry standards, best practices, and relevant regulations. • Ensured that all signatures were properly obtained from borrowers in accordance with regulations. • Exhibited excellent customer service skills while interacting with clients during loan closings. • Proficient in utilizing various software programs to process loan documents electronically. • Adept at reviewing closing instructions and understanding legal documents related to real estate transactions. • Adapted effectively to changing requirements while maintaining a high level of professionalism. • Performed detailed reviews of documents prior to signing to ensure accuracy and completeness. Bank of America Beachwood, OH

Account Manager 01/2007 - 07/2010

• Resolved complex customer issues in a timely manner while maintaining positive relationships with clients. • Cultivated strong client relationships through proactive communication and problem-solving. • Ensured compliance with company policies regarding privacy regulations. • Resolved complex customer issues quickly using effective problem-solving skills. • Maintained knowledge of company products and made recommendations based on client needs and prices. • Identified client needs and goals through in-depth consultations and strategic planning. • Exceeded client expectations through exceptional service and proactive communication. • Established clear performance expectations and provided constructive feedback. • Managed a portfolio of accounts by providing timely support and guidance. Carnegie Christian Daycare Cleveland Heights, OH Owner/Operations Manager 03/2003 - 11/2006

• Managed the daily operations related to customer service, inventory management, and marketing. • Negotiated contracts and agreements with business partners, vendors, and customers. • Created innovative marketing plans to drive business growth.

1st Metropolitan Mortgage Co. Parma Heights, OH

Senior Mortgage Loan Originator 11/2001 - 04/2002

• Maintained effective communication between buyers, sellers, title companies and other parties involved in the transaction. • Monitored progress of applications throughout the entire process until they reached final approval status. • Developed relationships with clients, real estate agents and other professionals to ensure a successful loan closing. • Conducted pre- qualification assessments of potential borrowers' financial situation, including debt ratio analysis. Ohio Savings Bank Cleveland Heights, OH

Personal Banker/In Branch Trainer 01/1999 - 10/2001

• Developed relationships with customers through timely follow-up, sound advice, and quality service. • Identified customer needs by actively listening and asking questions to determine appropriate product offerings. • Maintained knowledge of bank products, services, policies, procedures, and regulations. • Identified cross-selling opportunities and recommended banking products and services to customers. • Advised customers on the most suitable financial products available based on their individual needs.

First Merit Bank South Euclid, OH

Relationship Banker 09/1996 - 11/1998

DEWANNA PEACOCK

216-***-**** *****************@*****.*** Massillon, OH

• Generated business through customer profiling, cross-selling and initiating new business relationships within community. • Created continuous client relationships by providing knowledgeable information on banking products and services. • Educated clients about banking products such as savings accounts, credit cards, mortgages and investments. • Developed in-depth knowledge of consumer and small business products and services to educate customers. • Managed daily operations of bank branch, including cash handling and balancing. Skills

Compliance monitoring, Regulatory standards, Legal research, Quality management processes, Communication skills, Customer service, Time management, Computer literacy Education

Hope Bible College Cleveland

Theological Studies 06/2006

Received the Nationwide registries women of distinction honors edition award in 2022 Completed Ministerial Training in 2006

Certificates

MLO License, Certified Notary Public

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