Customer Service Direct Support

580-***-****

*************@*****.***

Nyah

Stephens

Professional Summary

Compassionate and empathetic professional with diverse experience in direct care, customer service, and support roles. Proven ability to build rapport and trust with individuals from various backgrounds. Dedicated to leveraging personal and professional experience to guide and empower others on their recovery journey. Skilled in communication, problem-solving, and providing

person-centered support.

SKILLS

• Interpersonal & Communication: Active Listening, Empathetic Support, Conflict Resolution, Building Trust, Teamwork, Patience

• Support & Care: Person-Centered Planning, Goal Setting, Crisis Intervention, Resource Navigation, Confidentiality

• Professional Skills: Time Management, Problem-Solving, Organizational Skills, Public Speaking, Documentation

EXPERIENCE

Direct Support Professional for Adults with Disabilities [Mccalls chapel]

[ada, OK]

[august 8th 2021] – [june 6th 2024]

• Provided empathetic and person-centered support to individuals, helping them achieve their personal goals and increase independence.

• Assisted with daily living activities while fostering a sense of dignity and respect.

• Communicated effectively with clients, their families, and a team of caregivers to ensure a supportive environment and coordinated care.

• Helped clients manage schedules and navigate community resources, demonstrating strong organizational and problem-solving skills. Host Polos Mexican Restaurant & Santa Fe Steak House [ada, Oklahoma]

[July 1st 2021] – [June 30th 2021]

• Developed strong interpersonal skills by engaging with a diverse range of customers and building rapport in a fast-paced environment.

• Practiced active listening and effective communication to address customer needs, resolve conflicts, and ensure a positive experience.

• Collaborated with a team to ensure seamless service, demonstrating reliability and strong teamwork.

Server Boomerang Restaurant [ada, Oklahoma]

[Febuary 2020] – [june 2020]

• Served a diverse range of customers in a fast-paced dining environment, taking orders accurately and efficiently.

• Managed customer interactions with professionalism and a commitment to excellent service.

• Demonstrated strong time management and multitasking skills by managing multiple tables and tasks simultaneously.

EDUCATION

Ada high school, Ada ok — diploma

August 2019

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