Business Development Manager

Mahmoud Hamed Shedid

Business Development Manager

Cairo, Egypt +20-010******** *******.******@****.*** LinkedIn

Business Development Relationship Management Portfolio Risk SME Banking Market Analysis Customer Relationship Management

PROFILE SUMMARY

An accomplished professional with 12 years of experience, featuring 11 years at QNB Al Ahli Bank, specializing in business development, SME client management, and trade finance. Proven success in building and maintaining strong client relationships, effectively cross-selling a wide range of electronic payment products and services and contributing to the growth and development of the bank's portfolio. Recognized as a Six-time Top Performer at QNBAA Acquiring Department since 2019, and ranked 2nd in the first round and 1st in the second round of CBE Initiative at QNBAA Group. Holder of a MasterCard Certification in Virtual Open Markets. Expertise in coaching and developing high-performing teams, driving profitability, and ensuring compliance with industry regulations. Adept at identifying new business opportunities, executing strategic plans, and delivering exceptional customer experiences. Committed to implementing best banking practices and promoting a high-performance culture.

SKILLS

Portfolio Risk

SME Banking

Commercial Banking

Finance

Retail Banking

Market Analysis

Problem-Solving

Communication Skills

Time Management

Adaptability

Networking

Team Collaboration

Business Development

Portfolio Management

Financial Analysis

Leadership & Team Management

Sales & Negotiation

Relationship Building

Financial Product Knowledge

Customer Relationship Management

WORK EXPERIENCE

Geidea

Business Development Manager

May 2022 – Present

Leading and developing a high-performing team of 5 business development professionals, focusing on hiring, onboarding, and skill enhancement, to surpass target goals consistently. Collaborating with Sales, Presales, and Acquiring teams to strategically acquire new clients, expand existing customer value, and achieve well-defined sales targets in various market segments. Proactively monitoring and encouraging merchant volume growth, identifying customer needs, and integrating innovative technologies to provide tailored solutions and maximize customer satisfaction. Actively networking and engaging with potential clients, vendors, and manufacturers through conferences, meetings, and industry events, while maintaining solid relationships with existing clients. Contributing to the strategic planning process alongside leadership, driving account planning and team meetings, and exploring alliance/partnership opportunities that align with Geidea's business strategy. Assisting the sales team in qualifying prospects, preparing pipeline sheets, and developing competitive quotes and client proposals.

QNB AL AHLI BANK

Merchant Acquiring Senior Relationship Manager (Electronic Payments) Dec 2011 – Apr 2022

Nov 2019 – Apr 2022

Consistently excelled as a top achiever, recognized seven times for outstanding performance, and successfully retained a high-profile client in 2019.

Reported directly to the Head of Acquiring and effectively cross-selling a wide range of electronic payment products and services, such as POS, M-Visa, E-commerce, and Mobile E-Wallets, in the Giza region (October & Mohandseen areas). Served as a key customer contact point for all Retailers & Services Establishment banking products, driving the creation, service, and development of the bank's portfolio in this sector. Achieved portfolio targets by acquiring new clients and identifying their needs while managing and expanding product offerings to control portfolio risk.

Monitored and encouraged merchant volumes for maximum consumption, handled complaints, and conducted exit interviews to identify and address reasons for client attrition, focusing on merchant retention. Maintained a strong understanding of CBE rules and regulations governing SMEs, ensuring compliance with local laws, internal rules, and international standards.

At QNB Al Ahli Bank, demonstrated continuous growth and success across several roles, beginning as Relationship Manager for Trade Finance.Subsequently, took on increased responsibilities as MVSEs Coaching & SMEs Follow-up Manager, followed by Sales Relationship Manager in Merchant Acquiring.Further progressed to a Senior Relationship Manager position in Electronic Payments and ultimately earned a promotion to Business Development Team Leader. Merchant Acquiring - Relationship Manager Jan 2018 – Nov 2019 Effectively cross-sold various electronic payment products and services, including POS, M-Visa, E-commerce, and Mobile E-Wallets, tailored to customer needs.

Drove the growth and development of the bank's Retailers & Services Establishment Portfolio, contributing to its success and expansion.

Achieved portfolio targets by acquiring new clients, pinpointing their needs, and offering tailored financial solutions. Served as a reliable source of Retailers & Services Establishment business knowledge and expertise across the entire network.

Expanded the portfolio while maintaining control of portfolio risk through effective product management. Monitored and boosted merchant volumes to achieve maximum consumption and enhance overall performance. Resolved merchant complaints, conducted insightful exit interviews, and implemented strategies to retain and satisfy clients.

Stayed up-to-date with CBE rules and regulations for SMEs, ensuring compliance and adherence to industry standards. Implemented and maintained adequate supervision, compliance, and risk management measures to promote a safe and successful work environment.

Ensured the bank's operations aligned with local laws, internal rules and regulations, and international standards through the correct adoption of policies and procedures.

MVSEs Coaching &SMES Follow up Manager Jun 2016 – Dec 2017 Proactively approached new SME clients and managed their portfolios, driving business growth and development. Maintained solid relationships with large and complex SME accounts, effectively promoting the bank's products and services.

Skillfully negotiated contracts with vendors, reducing payroll and benefits administration costs by 30% without compromising service quality.

Contributed to branch profitability by efficiently managing SME services and enhancing operational effectiveness. Implemented coaching and development programs for SME Relationship Managers to promote a high-performance culture and share best practices, sales techniques, and product awareness. Focused on risk management and implementing best banking practices to enhance the bank's profitability, maintain high standards of quality, and ensure integrity.

Analyzed various reports (audit, CBE, and internal) on SME activities, assessing performance and driving improvement in critical areas.

Ensured an exceptional customer relationship experience and service quality by elevating Relationship Managers' performance and implementing corrective actions for improvement. Identified new business opportunities and executed plans for business development and expansion. Complemented Branch Manager’s and SME Heads' roles by closely coaching Relationship Managers and monitoring their performance.

Reviewed credit facility requests to continuously improve product offerings, presenting them for approval in alignment with credit authority.

Oversaw preparing and presenting various reports by SME Specialists for management and other departments. Relationship Manager-Trade Finance Jan 2014 – Jun 2016 Managed clients' daily import and export activities, facilitating domestic and international transactions. Prepared Letters of Credit, Letters of Guarantee, and Documentary Collections to ensure seamless goods clearance at ports, both internally and externally.

Compiled and submitted Central Bank of Egypt reports related to client activities, ensuring compliance and accuracy. National Société General Bank (NSGB)

Billing Officer (Purchasing Department)

Credit Agricole Bank

Customer Service Agent

Vodafone UK

Customer Service Agent

Vodafone

Customer Service Agent

Dec 2011 – Dec 2013

Jul 2011 – Nov 2011

Jan 2011 – Jun 2011

Apr 2008 – Jun 2008

EDUCATION

Bachelor’s Degree in Business Administration, Sadat Academy For Management & Science, Jun 2009 COURSES & TRAINING

2 Day Acquiring 101 - Virtual Open Market Training, MasterCard Academy Course, 2022 ICDL Course, Vision Academy

Customer Care Training Program, Vodafone Egypt

Organizing Team Member, The simulation of both ordinary and extraordinary general assemblies at a commercial bank, 2009

RECOGNITIONS

Six-time Top Performer at QNBAA Acquiring Department, starting from 2019. Ranked 2nd in the first round and 1st in the second round of CBE Initiative at QNBAA Group. Earned MasterCard Certification upon successful completion of the MasterCard Academy Course in Virtual Open Markets.

LANGUAGES

Arabic: Native

English: Proficient

French: Fair

Date Of Birth: 1jan 1989

Contact this candidate