Customer Service Data Entry
Resume:
Latonia Dennis
Columbus, GA *****
**********@*****.***
SUMMARY
I am an enthusiastic, reliable, and hardworking Manager, Trainer, and Customer Service professional, with over
15 years of experience. I am seeking a growing career opportunity within a reputable company to fully utilize my education and skills, while making a significant contribution to the success of the company.
RELATED SKILLS
●Staff Management
●Human Resources
●Customer Service Management
●Call Center Management
●Collections
●Training and Quality Assurance
●Medical Insurance Claims Processing
●Loan Processing
●Administrative Assistant
●Dispatch
●Data Entry
●Inventory Control
●Marketing
●Typing 65 WPM
●Microsoft Office Suite Applications
●DMV Software
●Records and Reports Management
●Accounts Payable and Receivable
WORK EXPERIENCE
Elevance Health, Columbus, GA – Customer Service Representative, March 2024 - Present
●Proactively resolve member and/or provider health care related inquiries using multiple computer-based resources.
●Provide an explanation of healthcare benefits and submitted claim concerns to members and providers via I in-bound calls and online chat.
●Deliver exceptional medical customer service with professionalism and high call quality standards, leveraging critical thinking and active listening.
Budget Car & Truck Sales, Columbus, GA – Title Clerk, 2022 - 2024
●Processed all wholesale, trade-ins, and retail title paperwork in regard to vehicle ownership transfers.
●Submitted documents to the appropriate government office via DealerTrack and TitleTec software.
●General accounting duties; processed down payments, refunds, GAP and warranty payments, and loan fundings.
●Provided notary public services.
●Transported inventory to other locations and to customers.
TitleMax Title Pawns, Columbus, GA - General Manager, 2018 - 2022
●Achieved monthly store growth with consistently selling loan products, created new marketing strategies and participated in community events, obtained referrals, developed and implemented store budget; and analyzing profit and loss statements, and effective collection practices.
●Built and maintained strong relationships with new and existing customers and business-to-business partners by providing exceptional customer service.
●Oversaw, coached, and developed team members to reach overall company objectives and metrics.
●Educated customers on loan product options, lending policies and contract obligations.
Check into Cash, Columbus, GA - Center Manager, 2016 - 2018
●Managed staff and oversaw all office operations, including title pawn lending, collections; and provided check cashing and western union services.
●Generated daily sales and activity reports and performed bank deposit duties and wire transfers.
●Assisted with weekly payroll via ADP software and processed on-boarding data for new hires.
Arise Virtual Solutions, Miramar, FL - Customer Service Specialist, 2014 - 2016
●Provided exceptional remote customer service as an independent contractor.
●Completed client-based certification courses to assist inbound callers with roadside assistance, medical transportation, Starbucks rewards, home repairs, and media services.
●Assisted customers with billing matters, payment processing, and general customer service inquiries.
Road America Motor Club, Columbus, GA - Call Center Supervisor, 2011 - 2014
●Trained and managed call center agents to provide roadside assistance to disabled motorist.
●Effectively managed call volume, AHT, and call overflow by routing calls and adjusting service levels.
●Conducted quality assurance audits on team member’s call metrics to improve productivity and customer retention.
Ranger Joe’s International, Columbus, GA - Buyer, 2004 - 2009
●Supervised two assistant buyers to include traveling to trade shows as needed to purchase new retail merchandise for the store
●Managed merchandise from ensuring all items complied with military and law enforcement combative wear requirements to inspecting all items for quality control and timely delivery
●Managed and maximized profits by analyzing sales trends and negotiating cost-effective terms of contracts with vendors
EDUCATION
●Miller-Motte Technical College, Columbus, GA - Associate of Applied Science, Accounting, 2017
●Central Adult Career Center, Phenix City, AL - Certificate, Medical Office Assistant, 2005
LICENSES
●Business License (through Shining Bright Virtual Professionals LLC), Renewed yearly since 2015
●Notary Public, valid through December 2025
Contact this candidate