Customer Service Marketing Assistant

KAMVELIHLE MOLESHE

Tel: 065-***-**** Email: ***************@*****.*** Centurion, South Africa Driver’s License: Code C1

Professional Summary

Results-driven and detail-oriented professional with strong experience in wellness assistance, customer service, administration, and financial processes. Skilled in managing front-desk operations, contract management, payroll, and compliance. Demonstrated ability to enhance operational efficiency, build client relationships, and maintain high brand standards. Proficient in administrative systems, financial reconciliations, and training facilitation, with proven adaptability in dynamic environments.

Education

●Online Marketing Fundamentals Certificate – eMarketing Institute, 2020

●Affiliate Marketing Certificate – eMarketing Institute, 2020

●Cabin Crew License – EPT Aviation Training, 2019

●National Senior Certificate – Hoerskool Uitsig, 2013 – 2017

Professional Experience

Service Ambassador – Virgin Active (June 2024 – Present)

• Deliver exceptional front-of-house and customer service support to enhance client satisfaction.

• Check and authorize member contracts, ensuring compliance with company policies.

• Monitor sales performance and assist with achieving branch sales targets.

• Perform petty cash reconciliations, ensuring accurate records and balanced accounts.

• Capture and finalize staff salaries, onboard new employees into company systems.

• Conduct product training sessions to equip staff with updated knowledge.

• Process and allocate payments for memberships and services.

• Ensure compliance with regulatory requirements and internal procedures.

• Assist with club audits to maintain operational standards.

Wellness Assistant – ToysRus (Dec 2021 – Feb 2024)

• Supported wellness and customer experience initiatives through excellent client service.

• Operated POS system for transactions, returns, and queries while balancing registers.

• Assisted customers with product knowledge and addressed complaints effectively.

• Maintained stock levels and replenished inventory to ensure product availability.

• Promoted a clean and welcoming shopping environment for customers.

Front Assistant – Van Heerden Pharmacy (Dec 2020 – Dec 2021)

• Assisted customers on the floor and handled deliveries and inquiries.

• Processed payments accurately and supported daily cash balancing.

• Assisted with stock-taking, shelf replenishment, and order preparation.

• Maintained customer service excellence by providing quick and efficient assistance.

Administrative Assistant – Gella Foundation South Africa (May 2019 – Sept 2020)

• Provided comprehensive administrative and secretarial support for projects and events.

• Coordinated logistics, catering, and budgets for departmental functions.

• Created and distributed agendas and meeting documentation in a timely manner.

• Ensured proper documentation and record management.

Part-Time Receptionist – NEPAD Business Foundation (Dec 2017 – Mar 2019)

• Managed front-desk reception, calls, and guest inquiries with professionalism.

• Prepared agendas, meeting minutes, and coordinated event logistics.

• Handled confidential documents, filing, photocopying, and faxing.

• Assisted with guest registration and event support activities.

Skills

• Customer Service & Client Relations

• Administrative Support & Office Management

• Reception & Front Desk Management

• Contract Management & Compliance

• Payroll & Staff Onboarding

• Petty Cash Reconciliations & Financial Administration

• Sales Monitoring & Membership Payment Processing

• Training Facilitation & Team Development

• Calendar & Appointment Scheduling (Outlook, Google Calendar)

• Document Management & Filing Systems

• CRM Tools & POS Operations

• Microsoft Office Suite (Word, Excel, PowerPoint), Outlook

• First Aid Certification

• Time Management & Problem-Solving

• Attention to Detail & Multilingual Communication (English, Xhosa, Zulu, Sesotho, Afrikaans)

References

• Kgothatso Futhane – Club Administrator, Virgin Active Hennopspark Tel: 073-***-****

• Ms. Sisipho Gift – Senior Programme Co-ordinator, NEPAD Business Foundation Tel: 010-***-**** / 078-***-****

• Mrs. Mandisa – Supervisor, Gella Foundation South Africa Tel: 072-***-****

• Luan Swart – Manager/Pharmacist, Van Heerden Pharmacy Tel: 012-***-****

Contact this candidate